FAQ
Installation
- What is the difference between the CD Key, Installation Code, and Authorization Key?
- I have a new computer and reinstalled my software. Can I get a new authorization key?
- We performed server maintenance and I had to move the license server to another server. How can I keep my licenses valid so that my users can continue to use the software?
- When I start your product in AutoCAD, all I get is a Welcome screen, and after that I cannot locate your toolbar or menu.
- I have installed MicroStation V8i on a machine where it already has your product set up. Now when I load your product, the toolbar comes up blank.
- My Maintenance Assurance Program (MAP) is about to expire. How can I renew my MAP?
AutoTURN
- How can I move AutoTURN to another computer?
- How can I go from a standalone to a network installation of AutoTURN?
- I am currently using an older AutoTURN version. What versions do you still have technical support for?
- There appears to be a problem with the database
- When I start AutoTURN in AutoCAD® 2010, 2011 or 2012, all I see is a Welcome screen and after that I cannot locate the AutoTURN toolbar or menu.
- When I start AutoTURN, I get the following alert: "The License Server could not be contacted."
TORUS
- How can I move TORUS to another computer?
- How can I go from a standalone to a network installation of TORUS?
- When I start TORUS in AutoCAD®, all I see is a Welcome screen and after that I cannot locate the TORUS toolbar or menu.
- I have installed MicroStation® V8i on a machine where I have already had TORUS. Now when I load TORUS, the toolbar comes up blank.
- How do I load TORUS in MicroStation® using the function keys?
- How can I become more familiar with TORUS?
GUIDESIGN
- How can I move GuideSIGN to another computer?
- How can I go from a standalone to a network installation?
- I am currently using an older GuideSIGN version. What versions do you still have technical support for?
- When I start GuideSIGN in AutoCAD® all I get is a Welcome screen, and after that I cannot locate your toolbar or menu.
- How can I become more familiar with GuideSIGN?
- Why am I not able to place anything in the panel?
SIGMA
- How can I move SIGMA to another computer?
- How can I go from a standalone to a network installation?
- When I start SIGMA in AutoCAD® 2010, 2011 or 2012, all I get is a Welcome screen, and after that I cannot locate your toolbar or menu.
- I have installed MicroStation® V8i on a machine where I have already had SIGMA. Now when I load SIGMA, the toolbar comes up blank.
- How do I load SIGMA 1.0 in MicroStation® using function keys?
- How can I become more familiar with SIGMA?
PARKCAD
- How can I move ParkCAD to another computer?
- Can I go from a standalone to a network installation of ParkCAD?
- How can I become familiar with ParkCAD?
- Why won't ParkCAD accept my boundary?
- Can ParkCAD help me meet ADA requirements?
- Can I use AutoCAD® tools on the ParkCAD elements I have created?
NEXUS
- How can I move NEXUS to another computer?
- How can I go from a standalone to a network installation?
- When I start NEXUS in AutoCAD®, all I see is a Welcome screen and after that I cannot locate the NEXUS toolbar or menu.
- I have installed MicroStation® V8i on a machine where I have already had NEXUS. Now when I load NEXUS, the toolbar comes up blank.
- How do I load NEXUS in MicroStation® using the function keys?
- How can I become more familiar with NEXUS?
AviPLAN
- Which AviPLAN version is the equivalent of my AeroTURN/PathPlanner version?
- What will happen to AeroTURN/PathPlanner when I upgrade to AviPLAN?
- Can I open AeroTURN/PathPlanner simulations with AviPLAN?
- How can I move AviPLAN to another computer?
- I need a specific aircraft/vehicle that I cannot find in AviPLAN. Is there a way to add it to my library?
- How can I become more familiar with AviPLAN?