Frequently Asked Questions (FAQ)
In this section, you will find answers to questions related to our software. When you have a question, please review our articles and see if your question is already listed.
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General
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User Subscription Licensing
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How do I install a User Subscription License?
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How do I assign users to my license?
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Can my users work offline? (eg. during a flight)
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Can I use Azure Active Directory Logins for my users?
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What happens when I toggle SSO on in user portal (Enable Azure AD SSO and/or Enable SAM...
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How can I use ‘Enable Azure AD SSO’ option, when I am getting an error message?
- See all User Subscription Licensing articles
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Team Subscription Licensing
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How do I install a Team Subscription License?
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How does a Team Subscription License work?
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How do I set up Single Sign-on and User Provisioning?
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How do I assign users to my Team Subscription License?
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How do I manage user lists if I have a User Subscription License and a Team Subscriptio...
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Can my users work offline (e.g., during a flight)?
- See all Team Subscription Licensing articles
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My Transoft Portal
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How to login, download software, and assign users on My Transoft Portal
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How do I assign someone else as an administrator in my.transoftsolutions.com?
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Where can I download product updates?
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User Portal - How can I use “Enable SAML SSO” option, when I am getting an error message?
- See all My Transoft Portal articles
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Licensing for The Key Software
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Setting the Keysoft products to obtain a licence for User or Team Subscription licencing.
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Client computer displays "Message Protocol Error" after updating software version
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New Key Software (Standalone installation)
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New Key Software (Client / Workstation installation)
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Network Server Installation
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Updating a Standalone installation
- See all Licensing for The Key Software articles
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Installation
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When I load your product in Bentley CONNECT/2023 edition products (MicroStation, OpenRo...
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I have an old version of the software, can I get an Authorization Key if I need to re-i...
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Compatibility and System Requirements
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What is the difference between the CD Key, Installation Code, and Authorization Key?
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I have a new computer and reinstalled my software. Can I get a new authorization key?
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During the installation process, I get the error message that the product registration ...
- See all Installation articles
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Key Software General
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Using AutoCAD 2024 for Arabic or Dubai SignDesign Pro & LinesDesign Pro
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Transoft Solutions Product Usage - Information, Collection and Use
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Key Traffic Software and Bentley ProjectWise
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Managing Unmaintained Perpetual Licences
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How to Silently Install Traffic Products
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Resetting a Key software product AutoCAD profile
- See all Key Software General articles
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AirTOP
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AutoLUX
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AutoTURN
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AutoTURN Installation – How can I move AutoTURN to another computer?
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AutoTURN Installation – How can I go from a standalone/network license to a subscriptio...
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AutoTURN Installation – I am getting an error message when I try to uninstall your pro...
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AutoTURN Installation – How do I load AutoTURN in MicroStation using the function keys?
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AutoTURN Troubleshooting – I am currently using an older AutoTURN version. What version...
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AutoTURN Troubleshooting – When I start AutoTURN in AutoCAD, all I see is a Welcome sc...
- See all AutoTURN articles
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AutoTURN Online
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AutoTURN Online Integrated (ATOI)
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AviPLAN
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Which AviPLAN version is the equivalent of my AeroTURN/PathPlanner version?
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What will happen to AeroTURN/PathPlanner when I upgrade to AviPLAN?
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Can I open AeroTURN/PathPlanner simulations with AviPLAN?
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How can I move AviPLAN to another computer?
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I need a specific aircraft/vehicle that I cannot find in AviPLAN. Is there a way to add...
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What training options are available for AviPLAN?
- See all AviPLAN articles
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GuideSIGN
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Can I use a shared network location or a custom folder to save and retrieve user content?
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When I start GuideSIGN in Bentley product CONNECT/2023 version (MicroStation, OpenRoads...
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How can I move GuideSIGN to another computer?
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How can I go from a standalone to a network installation?
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I am currently using an older GuideSIGN version. What versions do you still have techni...
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When I start GuideSIGN in AutoCAD® all I get is a Welcome screen, and after that I cann...
- See all GuideSIGN articles
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InVision
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KeyACCIDENT
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Check for correct CRASH STATS19 format
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KeyACCIDENT: non-STATS19 codes ‘hot fix’
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Importing 2011 format data from CRASH v10 into KeyACCIDENT – missing Contributory Facto...
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Importing 2011 format data from CRASH v10 into KeyACCIDENT – Pedestrian Crossing Contro...
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Importing STATS19 2024 format data into KeyACCIDENT
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How to transfer a KeyACCIDENT database to a new server
- See all KeyACCIDENT articles
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KeyLIGHTS
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KeyLINES
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KeyOSC Mapper
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What formats of OS data are supported by KeyOSC
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KeyOSC Classic mode - Configure for WFS a server
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Changing Visual Styles for your mapping in version 4
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Loading Aerial Photography as an Overlay in my Drawing Using KeyOSC
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Using OS Terrain 5 data to create a digital terrain model
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Draping MasterMap onto a digital terrain model (DTM)
- See all KeyOSC Mapper articles
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KeyPOST
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When using Eurocode 1 for my wind method I get a warning triangle on the status bar of ...
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How do the new Passive Safety Options work
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How to create a new design proposal
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I need to produce an asymmetric design but KeyPOST only suggest symmetrical ones
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Understanding wind loadings and the Standards – when do I select Eurocode 1 and when do...
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Creating a new Environs
- See all KeyPOST articles
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KeySCAPE & KeySCAPE LT
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Can I share my KeySCAPE Database saved on a File Synchronisation System, such as Drop B...
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How to Wrap Text in a KeySCAPE Label and Schedule
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The use of KeySCAPE silent install option
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Red Markers Appear on your KeySCAPE Drawing
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Keysoft Landscape Software and Bentley ProjectWise
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Grass areas display with a dense hatch and ‘Invalid Measurement’ message
- See all KeySCAPE & KeySCAPE LT articles
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KeySCAPE RT
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KeySCAPE Objects Failed to Import – Input curve loop
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Publishing the Revit Shared Coordinate to an AutoCAD drawing
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Defining and setting different Annotation Styles for KeySCAPE objects in the model
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Setting KeySCAPE RT to use the US database with your preferred density settings
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Sharing your Softworks Database
- See all KeySCAPE RT articles
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KeySIGN
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KeySIGNALS
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KeyTREE
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NEXUS
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How can I move NEXUS to another computer?
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How can I go from a standalone to a network installation?
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When I start NEXUS in AutoCAD®, all I see is a Welcome screen and after that I cannot l...
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I have installed MicroStation® V8i on a machine where I have already had NEXUS. Now whe...
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How do I load NEXUS in MicroStation® using the function keys?
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How can I become more familiar with NEXUS?
- See all NEXUS articles
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ParkCAD
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How can I move ParkCAD to another computer?
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Can I go from a standalone to a network installation of ParkCAD?
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How can I become familiar with ParkCAD?
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Why won't ParkCAD accept my boundary?
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Can ParkCAD help me meet accessible parking requirements?
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How can I create custom parking bay/stall in ParkCAD?
- See all ParkCAD articles
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SIGMA
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How can I move SIGMA to another computer?
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How can I go from a standalone to a network installation?
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When I start SIGMA in AutoCAD® 2010, 2011 or 2012, all I get is a Welcome screen, and a...
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I have installed MicroStation® V8i on a machine where I have already had SIGMA. Now whe...
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How do I load SIGMA 1.0 in MicroStation® using function keys?
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How can I become more familiar with SIGMA?
- See all SIGMA articles
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TORUS
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How can I move TORUS to another computer?
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How can I go from a standalone to a network installation of TORUS?
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When I start TORUS in AutoCAD®, all I see is a Welcome screen and after that I cannot l...
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I have installed MicroStation® V8i on a machine where I have already had TORUS. Now whe...
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How do I load TORUS in MicroStation® using the function keys?
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How can I become more familiar with TORUS?
- See all TORUS articles
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General Installation Guide
Here are some general instructions to guide you through the installation process of our software. If you need help installing your software, please contact us directly.
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New Licenses
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Key Software Licensing and Activation
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Upgrade
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Maintenance Assurance Program (MAP)
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AirTOP
Product Compatibility Information
We strive to keep our products compatible with the latest operating systems and platforms. Look here for the latest product compatibility information for Transoft Solutions products.
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AeroSTRIPE
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Aircraft Data Viewer
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AirTOP
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AQCESSRAMP
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AutoTURN
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AviPLAN
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GuideSIGN
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Key Software
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NEXUS
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OTiSS Pro
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ParkCAD
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SkySAFE
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TORUS
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Traffic Safety
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Legacy Products
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Retired Versions