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Transoft Solutions Support

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Frequently Asked Questions (FAQ)

In this section, you will find answers to questions related to our software. When you have a question, please review our articles and see if your question is already listed.
  • General
    • Apache Commons Text Library Vulnerability Update – October 20, 2022
    • Log4j Vulnerability Update – December 15, 2021
  • User Subscription Licensing
    • How do I install a User Subscription License?
    • How do I assign users to my license?
    • Can my users work offline with USL license? (eg. during a flight)
    • Can I use Azure Active Directory Logins for my users?
    • What happens when I toggle SSO on in user portal (Enable Azure AD SSO and/or Enable SAM...
    • How can I use ‘Enable Azure AD SSO’ option, when I am getting an error message?
    • See all User Subscription Licensing articles
  • Team Subscription Licensing
    • How do I install a Team Subscription License?
    • How does a Team Subscription License work?
    • How do I set up Single Sign-on and User Provisioning?
    • How do I assign users to my Team Subscription License?
    • How do I manage user lists if I have a User Subscription License and a Team Subscriptio...
    • Can my users work offline (e.g., during a flight)?
    • See all Team Subscription Licensing articles
  • My Transoft Portal
    • How to login, download software, and assign users on My Transoft Portal
    • How do I assign someone else as an administrator in my.transoftsolutions.com?
    • Where can I download product updates?
    • User Portal - How can I use “Enable SAML SSO” option, when I am getting an error message?
    • See all My Transoft Portal articles
  • Licensing for The Key Software
    • Setting a Key product to use a different license type.
    • The client / workstation computer displays "Message Protocol Error" after updating soft...
    • New Key Software (Standalone installation)
    • New Key Software (Client / Workstation installation)
    • Network Server Installation
    • Updating a Standalone installation
    • See all Licensing for The Key Software articles
  • Installation
    • When I load your product in Bentley CONNECT/2023 edition products (MicroStation, OpenRo...
    • I have an old version of the software, can I get an Authorization Key if I need to re-i...
    • Compatibility and System Requirements
    • What is the difference between the CD Key, Installation Code, and Authorization Key?
    • I have a new computer and reinstalled my software. Can I get a new authorization key?
    • During the installation process, I get the error message that the product registration ...
    • See all Installation articles
  • Key Software General
    • Using AutoCAD 2024 for Arabic or Dubai SignDesign Pro & LinesDesign Pro
    • Transoft Solutions Product Usage - Information, Collection and Use
    • Key Traffic Software and Bentley ProjectWise
    • Managing Unmaintained Perpetual Licences
    • How to Silently Install Traffic Products
    • Resetting a Key software product AutoCAD profile
    • See all Key Software General articles
  • AirTOP
    • How to open AirTOP versions (3.1 and earlier) after upgrading to AirTOP V4.0?
    • Troubleshooting AirTOP
    • Can I use a new AirTOP V2.4 license with my legacy version?
    • How do I update my legacy AirTOP license ?
    • See all AirTOP articles
  • AutoLUX
    • How to add a vertical illuminance grid
    • Adding contours to a calculation grid
    • Setting calculations to automatically refresh when a luminaire design is edited
    • Creating a 3D shape, for example of a building, so that the shadow cast is included in ...
    • See all AutoLUX articles
  • AutoTURN
    • AutoTURN Installation – How can I move AutoTURN to another computer?
    • AutoTURN Installation – How can I go from a standalone/network license to a subscriptio...
    • AutoTURN Installation – I am getting an error message when I try to uninstall your pro...
    • AutoTURN Installation – How do I load AutoTURN in MicroStation using the function keys?
    • AutoTURN Troubleshooting – I am currently using an older AutoTURN version. What version...
    • AutoTURN Troubleshooting – When I start AutoTURN in AutoCAD, all I see is a Welcome sc...
    • See all AutoTURN articles
  • AutoTURN Online
    • I cannot see Simulation Tools or Parking Tools in AutoTURN Online
  • AutoTURN Online Integrated (ATOI)
    • How do I log off from my AutoTURN Online Integrated
    • I don't have AutoTURN Online Integrated ribbon in my Revit workspace
  • AviPLAN
    • How to Fix Blank 2D Presentation Videos in AviPLAN When Using Civil 3D or AutoCAD
    • Which AviPLAN version is the equivalent of my AeroTURN/PathPlanner version?
    • What will happen to AeroTURN/PathPlanner when I upgrade to AviPLAN?
    • Can I open AeroTURN/PathPlanner simulations with AviPLAN?
    • How can I move AviPLAN to another computer?
    • I need a specific aircraft/vehicle that I cannot find in AviPLAN. Is there a way to add...
    • See all AviPLAN articles
  • GuideSIGN
    • Can I use a shared network location or a custom folder to save and retrieve user content?
    • When I start GuideSIGN in Bentley product CONNECT/2023 version (MicroStation, OpenRoads...
    • How can I move GuideSIGN to another computer?
    • How can I go from a standalone to a network installation?
    • I am currently using an older GuideSIGN version. What versions do you still have techni...
    • When I start GuideSIGN in AutoCAD® all I get is a Welcome screen, and after that I cann...
    • See all GuideSIGN articles
  • InVision
    • Is InVision a standalone product?
    • What kind of files do I need to work with InVision?
    • How can I become more familiar with InVision?
    • Can InVision be used on a workstation that does not have AutoTURN installed?
    • See all InVision articles
  • KeyACCIDENT
    • KeyACCIDENT Installation: Upgrading version
    • KeyACCIDENT Installation: How to silently install KeyACCIDENT
    • KeyACCIDENT Mapping: Renewing the KeyOSC Mapper menu
    • KeyACCIDENT Mapping: bringing KeyOSC Mapper into the GIS module
    • KeyACCIDENT Data: Transferring records from Data Entry v7 into KeyACCIDENT 2025
    • Check for correct CRASH STATS19 format
    • See all KeyACCIDENT articles
  • KeyLIGHTS
    • Copying properties and data from one street light to another
    • How to create a lighting column with multiple brackets and luminaires
    • How to Create a good pre-set symbol for use on a drawing
    • How to change the status of proposed to column to existing once installed
    • See all KeyLIGHTS articles
  • KeyLINES
    • Hatching - what is the centre imaginary line
    • Why is there an Attach to Surface button?
    • Symbols, blocks and real text inserted too large
    • Saving KEYOPTIONS settings
    • See all KeyLINES articles
  • KeyOSC Mapper
    • KeyOSC Classic mode - Configure for WFS a server
    • Changing Visual Styles for your mapping in version 4
    • Loading Aerial Photography as an Overlay in my Drawing Using KeyOSC
    • Using OS Terrain 5 data to create a digital terrain model
    • Draping MasterMap onto a digital terrain model (DTM)
    • Did you know there are some great plot tools in KeyOSC
    • See all KeyOSC Mapper articles
  • KeyPOST
    • When using Eurocode 1 for my wind method I get a warning triangle on the status bar of ...
    • How do the new Passive Safety Options work
    • How to create a new design proposal
    • I need to produce an asymmetric design but KeyPOST only suggest symmetrical ones
    • Understanding wind loadings and the Standards – when do I select Eurocode 1 and when do...
    • Creating a new Environs
    • See all KeyPOST articles
  • KeySCAPE & KeySCAPE LT
    • KeySCAPE Troubleshooting - Can I share my KeySCAPE Database saved on a File Synchronisa...
    • KeySCAPE Features - How to Wrap Text in a KeySCAPE Label and Schedule
    • KeySCAPE Installation - The use of KeySCAPE silent install option
    • KeySCAPE Troubleshooting - Red Markers Appear on your KeySCAPE Drawing
    • KeySCAPE Troubleshooting - Keysoft Landscape Software and Bentley ProjectWise
    • KeySCAPE Troubleshooting - Grass areas display with a dense hatch and ‘Invalid Measurem...
    • See all KeySCAPE & KeySCAPE LT articles
  • KeySIGN
    • KeySIGN Features - Boundary Signs - how to design them
    • KeySIGN Troubleshooting - Symbols, blocks and real text inserted too large
    • KeySIGN Troubleshooting - Sign Design - text inside a specific sized border
    • KeySIGN Troubleshooting - DestinationBlock - when do you use a 2nd route number
    • KeySIGN Troubleshooting - Auto LaneSign - it never seems to produce the right number of...
    • See all KeySIGN articles
  • KeySIGNALS
    • KeySIGNALS Features - Saving KEYOPTIONS settings
    • KeySIGNALS Features - Advanced Phase Labels in KeySIGNALS
    • KeySIGNALS Features - Why is there an Attach to Surface button?
  • KeyTREE
    • KeyTREE Troubleshooting - How to Wrap Text in a KeyTREE Label and Schedule
    • KeyTREE Features - Creating a group from Trees
    • KeyTREE Troubleshooting - Importing Tree Groups and Hedges
    • KeyTREE Troubleshooting - How to find an object using a specification in KeySCAPE or Ke...
    • KeyTREE Troubleshooting - Can I run my Keysoft Software on a Apple Mac or MacBook?
    • KeyTREE Features - RPA for Veteran Trees
    • See all KeyTREE articles
  • NEXUS
    • How can I move NEXUS to another computer?
    • How can I go from a standalone to a network installation?
    • When I start NEXUS in AutoCAD®, all I see is a Welcome screen and after that I cannot l...
    • I have installed MicroStation® V8i on a machine where I have already had NEXUS. Now whe...
    • How do I load NEXUS in MicroStation® using the function keys?
    • How can I become more familiar with NEXUS?
    • See all NEXUS articles
  • ParkCAD
    • How can I move ParkCAD to another computer?
    • Can I go from a standalone to a network installation of ParkCAD?
    • How can I become familiar with ParkCAD?
    • Why won't ParkCAD accept my boundary?
    • Can ParkCAD help me meet accessible parking requirements?
    • How can I create custom parking bay/stall in ParkCAD?
    • See all ParkCAD articles
  • SIGMA
    • How can I move SIGMA to another computer?
    • How can I go from a standalone to a network installation?
    • When I start SIGMA in AutoCAD® 2010, 2011 or 2012, all I get is a Welcome screen, and a...
    • I have installed MicroStation® V8i on a machine where I have already had SIGMA. Now whe...
    • How do I load SIGMA 1.0 in MicroStation® using function keys?
    • How can I become more familiar with SIGMA?
    • See all SIGMA articles
  • TORUS
    • How can I move TORUS to another computer?
    • How can I go from a standalone to a network installation of TORUS?
    • When I start TORUS in AutoCAD®, all I see is a Welcome screen and after that I cannot l...
    • I have installed MicroStation® V8i on a machine where I have already had TORUS. Now whe...
    • How do I load TORUS in MicroStation® using the function keys?
    • How can I become more familiar with TORUS?
    • See all TORUS articles

General Installation Guide

Here are some general instructions to guide you through the installation process of our software. If you need help installing your software, please contact us directly.
  • New Licenses
    • Installing a Team Subscription License
    • Installing a User Subscription License
    • Installing a Multi-User or Deployed User Subscription License
    • Installing a Standalone License
    • Installing a Network License
    • Installing and extending Rental Licenses
    • See all New Licenses articles
  • Key Software Licensing and Activation
    • Key Software Licensing and Activation for Transoft Solutions License Manager
  • Upgrade
    • Upgrading a Standalone Installation (for product versions 2024 and after)
    • Upgrading a Network Installation (for product versions 2024 and after)
  • Maintenance Assurance Program (MAP)
    • Instructions for renewing your MAP for Standalone Licenses
    • Instructions for renewing your MAP for Network Licenses
  • AirTOP
    • Configuring CodeMeter on a Network/server (Dongle connected to a Network/Server)
    • Import AirTOP Virtual Dongle Instructions
    • Installing AirTOP
    • How do I update my AirTOP license file?
    • See all AirTOP articles

Product Compatibility Information

We strive to keep our products compatible with the latest operating systems and platforms. Look here for the latest product compatibility information for Transoft Solutions products.
  • AeroSTRIPE
    • AeroSTRIPE Compatibility Information
  • Aircraft Data Viewer
    • Aircraft Data Viewer Compatibility Information
  • AirTOP
    • AirTOP WIZer System Requirements
    • AirTOP System Requirements
  • AQCESSRAMP
    • AQCESSRAMP Compatibility Information
  • AutoTURN
    • AutoTURN Compatibility Information
    • AutoTURN Pro Compatibility Information
    • AutoTURN Online Compatibility Information
    • AutoTURN Online Integrated (Revit) Compatibility Information
    • AutoTURN Rail Compatibility Information
    • See all AutoTURN articles
  • AviPLAN
    • AviPLAN Turn Compatibility Information
    • AviPLAN Turn Pro Compatibility Information
    • AviPLAN Airside Compatibility Information
    • AviPLAN Airside Pro Compatibility Information
    • See all AviPLAN articles
  • GuideSIGN
    • GuideSIGN Compatibility Information
    • GuideSIGN SIGMA Compatibility Information
    • GuideSIGN Plus Compatibility Information
  • Key Software
    • Transoft Solutions UK Compatibility Information
  • NEXUS
    • NEXUS DDI Compatibility Information
    • NEXUS Compatibility Information
  • OTiSS Pro
    • OTISS Pro
  • ParkCAD
    • ParkCAD Compatibility Information
  • SkySAFE
    • SkySAFE Compatibility Information
  • TORUS
    • TORUS Compatibility Information
  • Traffic Safety
    • TrafxFLOW
    • TrafxSAFE
    • TrafxSAFE Next
    • TrafxSAFE Rail
    • See all Traffic Safety articles
  • Legacy Products
    • AutoTURN Lite Compatibility Information
    • AeroTURN 3D Compatibility Information
    • AeroTURN Compatibility Information
    • AeroTURN Pro 3D Compatibility Information
    • AeroTURN Pro Compatibility Information
    • ArcPORT Compatibility Information
    • See all Legacy Products articles
  • Retired Versions
    • AirTOP Retired Versions
    • AQCESSRAMP
    • AutoTURN
    • AutoTURN for Autodesk Revit Compatibility Information
    • AutoTURN Lite/InSite
    • AutoTURN Pro
    • See all Retired Versions articles

Can't Find What You're Looking For?

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