Transoft Solutions Support
Browse our latest resources to find answers to your issues
Frequently Asked Questions (FAQ)
In this section, you will find answers to questions related to our software. When you have a question, please review our articles and see if your question is already listed.
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General
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User Subscription Licensing
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How do I install a User Subscription License?
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How do I assign users to my license?
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Can my users work offline? (eg. during a flight)
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Can I use Azure Active Directory Logins for my users?
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What happens when I toggle SSO on in user portal (Enable Azure AD SSO and/or Enable SAM...
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How can I use ‘Enable Azure AD SSO’ option, when I am getting an error message?
- See all User Subscription Licensing articles
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Team Subscription Licensing
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How do I install a Team Subscription License?
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How does a Team Subscription License work?
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How do I set up Single Sign-on and User Provisioning?
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How do I assign users to my Team Subscription License?
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How do I manage user lists if I have a User Subscription License and a Team Subscriptio...
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Can my users work offline (e.g., during a flight)?
- See all Team Subscription Licensing articles
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My Transoft Portal
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How to login, download software, and assign users on My Transoft Portal
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How do I assign someone else as an administrator in my.transoftsolutions.com?
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Where can I download product updates?
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User Portal - How can I use “Enable SAML SSO” option, when I am getting an error message?
- See all My Transoft Portal articles
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Licensing for The Key Software
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Setting the Keysoft products to obtain a licence for User or Team Subscription licencing.
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Client computer displays "Message Protocol Error" after updating software version
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New Key Software (Standalone installation)
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New Key Software (Client / Workstation installation)
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Network Server Installation
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Updating a Standalone installation
- See all Licensing for The Key Software articles
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Installation
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When I load your product in Bentley CONNECT/2023 edition products (MicroStation, OpenRo...
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I have an old version of the software, can I get an Authorization Key if I need to re-i...
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Compatibility and System Requirements
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What is the difference between the CD Key, Installation Code, and Authorization Key?
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I have a new computer and reinstalled my software. Can I get a new authorization key?
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During the installation process, I get the error message that the product registration ...
- See all Installation articles
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Key Software General
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Using AutoCAD 2024 for Arabic or Dubai SignDesign Pro & LinesDesign Pro
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Transoft Solutions Product Usage - Information, Collection and Use
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Key Traffic Software and Bentley ProjectWise
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Managing Unmaintained Perpetual Licences
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How to Silently Install Traffic Products
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Resetting a Key software product AutoCAD profile
- See all Key Software General articles
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AirTOP
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AutoLUX
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AutoTURN
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AutoTURN Installation – How can I move AutoTURN to another computer?
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AutoTURN Installation – How can I go from a standalone/network license to a subscriptio...
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AutoTURN Installation – I am getting an error message when I try to uninstall your pro...
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AutoTURN Installation – How do I load AutoTURN in MicroStation using the function keys?
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AutoTURN Troubleshooting – I am currently using an older AutoTURN version. What version...
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AutoTURN Troubleshooting – When I start AutoTURN in AutoCAD, all I see is a Welcome sc...
- See all AutoTURN articles
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AutoTURN Online
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AutoTURN Online Integrated (ATOI)
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AviPLAN
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Which AviPLAN version is the equivalent of my AeroTURN/PathPlanner version?
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What will happen to AeroTURN/PathPlanner when I upgrade to AviPLAN?
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Can I open AeroTURN/PathPlanner simulations with AviPLAN?
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How can I move AviPLAN to another computer?
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I need a specific aircraft/vehicle that I cannot find in AviPLAN. Is there a way to add...
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What training options are available for AviPLAN?
- See all AviPLAN articles
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GuideSIGN
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Can I use a shared network location or a custom folder to save and retrieve user content?
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When I start GuideSIGN in Bentley product CONNECT/2023 version (MicroStation, OpenRoads...
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How can I move GuideSIGN to another computer?
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How can I go from a standalone to a network installation?
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I am currently using an older GuideSIGN version. What versions do you still have techni...
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When I start GuideSIGN in AutoCAD® all I get is a Welcome screen, and after that I cann...
- See all GuideSIGN articles
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InVision
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KeyACCIDENT
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Check for correct CRASH STATS19 format
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KeyACCIDENT: non-STATS19 codes ‘hot fix’
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Importing 2011 format data from CRASH v10 into KeyACCIDENT – missing Contributory Facto...
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Importing 2011 format data from CRASH v10 into KeyACCIDENT – Pedestrian Crossing Contro...
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Importing STATS19 2024 format data into KeyACCIDENT
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How to transfer a KeyACCIDENT database to a new server
- See all KeyACCIDENT articles
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KeyLIGHTS
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KeyLINES
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KeyOSC Mapper
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What formats of OS data are supported by KeyOSC
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KeyOSC Classic mode - Configure for WFS a server
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Changing Visual Styles for your mapping in version 4
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Loading Aerial Photography as an Overlay in my Drawing Using KeyOSC
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Using OS Terrain 5 data to create a digital terrain model
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Draping MasterMap onto a digital terrain model (DTM)
- See all KeyOSC Mapper articles
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KeyPOST
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When using Eurocode 1 for my wind method I get a warning triangle on the status bar of ...
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How do the new Passive Safety Options work
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How to create a new design proposal
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I need to produce an asymmetric design but KeyPOST only suggest symmetrical ones
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Understanding wind loadings and the Standards – when do I select Eurocode 1 and when do...
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Creating a new Environs
- See all KeyPOST articles
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KeySCAPE & KeySCAPE LT
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Can I share my KeySCAPE Database saved on a File Synchronisation System, such as Drop B...
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How to Wrap Text in a KeySCAPE Label and Schedule
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The use of KeySCAPE silent install option
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Red Markers Appear on your KeySCAPE Drawing
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Keysoft Landscape Software and Bentley ProjectWise
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Grass areas display with a dense hatch and ‘Invalid Measurement’ message
- See all KeySCAPE & KeySCAPE LT articles
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KeySCAPE RT
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KeySCAPE Objects Failed to Import – Input curve loop
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Publishing the Revit Shared Coordinate to an AutoCAD drawing
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Defining and setting different Annotation Styles for KeySCAPE objects in the model
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Setting KeySCAPE RT to use the US database with your preferred density settings
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Sharing your Softworks Database
- See all KeySCAPE RT articles
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KeySIGN
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KeySIGNALS
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KeyTREE
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NEXUS
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How can I move NEXUS to another computer?
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How can I go from a standalone to a network installation?
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When I start NEXUS in AutoCAD®, all I see is a Welcome screen and after that I cannot l...
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I have installed MicroStation® V8i on a machine where I have already had NEXUS. Now whe...
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How do I load NEXUS in MicroStation® using the function keys?
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How can I become more familiar with NEXUS?
- See all NEXUS articles
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ParkCAD
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How can I move ParkCAD to another computer?
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Can I go from a standalone to a network installation of ParkCAD?
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How can I become familiar with ParkCAD?
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Why won't ParkCAD accept my boundary?
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Can ParkCAD help me meet accessible parking requirements?
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How can I create custom parking bay/stall in ParkCAD?
- See all ParkCAD articles
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SIGMA
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How can I move SIGMA to another computer?
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How can I go from a standalone to a network installation?
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When I start SIGMA in AutoCAD® 2010, 2011 or 2012, all I get is a Welcome screen, and a...
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I have installed MicroStation® V8i on a machine where I have already had SIGMA. Now whe...
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How do I load SIGMA 1.0 in MicroStation® using function keys?
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How can I become more familiar with SIGMA?
- See all SIGMA articles
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TORUS
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How can I move TORUS to another computer?
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How can I go from a standalone to a network installation of TORUS?
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When I start TORUS in AutoCAD®, all I see is a Welcome screen and after that I cannot l...
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I have installed MicroStation® V8i on a machine where I have already had TORUS. Now whe...
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How do I load TORUS in MicroStation® using the function keys?
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How can I become more familiar with TORUS?
- See all TORUS articles
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General Installation Guide
Here are some general instructions to guide you through the installation process of our software. If you need help installing your software, please contact us directly.
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New Licenses
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Key Software Licensing and Activation
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Upgrade
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Maintenance Assurance Program (MAP)
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AirTOP
Product Compatibility Information
We strive to keep our products compatible with the latest operating systems and platforms. Look here for the latest product compatibility information for Transoft Solutions products.
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AeroSTRIPE
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Aircraft Data Viewer
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AirTOP
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AQCESSRAMP
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AutoTURN
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AviPLAN
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GuideSIGN
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Key Software
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NEXUS
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OTiSS Pro
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ParkCAD
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SkySAFE
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TORUS
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Traffic Safety
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Legacy Products
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Retired Versions