SUPPORT

Frequently Asked Questions (FAQ)

In this section, you will find answers to questions related to our software. When you have a question, please review our articles and see if your question is already listed.

General
- Unable to Join GoToWebinar from the event link
- Apache Commons Text Library Vulnerability Update – October 20, 2022
- Log4j Vulnerability Update – December 15, 2021
User Subscription Licensing
- How do I install a User Subscription License?
- How do I assign users to my license?
- Can my users work offline? (eg. during a flight)
- Can I use Azure Active Directory Logins for my users?
- What happens when I toggle SSO on in user portal (Enable Azure AD SSO and/or Enable SAM...
- How can I use ‘Enable Azure AD SSO’ option, when I am getting an error message?
- See all User Subscription Licensing articles
Team Subscription Licensing
- How does a Team Subscription License work?
- How do I install a Team Subscription License?
- How do I set up Single Sign-on and User Provisioning?
- How do I assign users to my Team Subscription License?
- How do I manage user lists if I have a User Subscription License and a Team Subscriptio...
- Can my users work offline (e.g., during a flight)?
- See all Team Subscription Licensing articles
My Transoft Portal
- How do I assign someone else as an administrator in my.transoftsolutions.com?
- Where can I download product updates?
Transoft Licensing for Key Software
- Client computer displays "Message Protocol Error" after updating software version
- New Key Software (Standalone installation)
- New Key Software (Client / Workstation installation)
- Network Server Installation
- Updating a Standalone installation
- Migrating Key Software licensing to Transoft Solutions licensing
- See all Transoft Licensing for Key Software articles
Installation
- When I load your product in Bentley CONNECT edition products (MicroStation, OpenRoads D...
- Do you have any video guides?
- I have an old version of the software, can I get an Authorization Key if I need to re-i...
- Compatibility and System Requirements
- What is the difference between the CD Key, Installation Code, and Authorization Key?
- I have a new computer and reinstalled my software. Can I get a new authorization key?
- See all Installation articles
Key Software General
- Using AutoCAD 2024 for Arabic or Dubai SignDesign Pro & LinesDesign Pro
- Transoft Solutions Product Usage - Information, Collection and Use
- Key Traffic Software and Bentley ProjectWise
- Managing Unmaintained Perpetual Licences
- How to Silently Install Traffic Products
- Resetting a Key software product AutoCAD profile
- See all Key Software General articles
AirTOP
- How to open AirTOP versions (3.1 and earlier) after upgrading to AirTOP V4.0?
- Troubleshooting AirTOP
- Can I use a new AirTOP V2.4 license with my legacy version?
- How do I update my AirTOP license file?
- How do I update my legacy AirTOP license ?
- See all AirTOP articles
AutoTURN
- When I start AutoTURN in Bentley product CONNECT version (MicroStation, OpenRoads Desig...
- I am currently using an older AutoTURN version. What versions do you still have technic...
- When I start AutoTURN, I get the following alert: "An error occurred when synchronizing...
- When I start AutoTURN in AutoCAD, all I see is a Welcome screen and after that I canno...
- I need a design vehicle using a specific configuration that I cannot find in AutoTURN. ...
- How can I become more familiar with AutoTURN?
- See all AutoTURN articles
AutoTURN Online Integrated (ATOI)
- How do I log off from my AutoTURN Online Integrated
- I don't have AutoTURN Online Integrated ribbon in my Revit workspace
TORUS
- How can I move TORUS to another computer?
- How can I go from a standalone to a network installation of TORUS?
- When I start TORUS in AutoCAD®, all I see is a Welcome screen and after that I cannot l...
- I have installed MicroStation® V8i on a machine where I have already had TORUS. Now whe...
- How do I load TORUS in MicroStation® using the function keys?
- How can I become more familiar with TORUS?
- See all TORUS articles
NEXUS
- How can I move NEXUS to another computer?
- How can I go from a standalone to a network installation?
- When I start NEXUS in AutoCAD®, all I see is a Welcome screen and after that I cannot l...
- I have installed MicroStation® V8i on a machine where I have already had NEXUS. Now whe...
- How do I load NEXUS in MicroStation® using the function keys?
- How can I become more familiar with NEXUS?
- See all NEXUS articles
InVision
- Is InVision a standalone product?
- What kind of files do I need to work with InVision?
- How can I become more familiar with InVision?
- Can InVision be used on a workstation that does not have AutoTURN installed?
- See all InVision articles
GuideSIGN
- Can I use a shared network location or a custom folder to save and retrieve user content?
- When I start GuideSIGN in Bentley product CONNECT version (MicroStation, OpenRoads Desi...
- How can I move GuideSIGN to another computer?
- How can I go from a standalone to a network installation?
- I am currently using an older GuideSIGN version. What versions do you still have techni...
- When I start GuideSIGN in AutoCAD® all I get is a Welcome screen, and after that I cann...
- See all GuideSIGN articles
SIGMA
- How can I move SIGMA to another computer?
- How can I go from a standalone to a network installation?
- When I start SIGMA in AutoCAD® 2010, 2011 or 2012, all I get is a Welcome screen, and a...
- I have installed MicroStation® V8i on a machine where I have already had SIGMA. Now whe...
- How do I load SIGMA 1.0 in MicroStation® using function keys?
- How can I become more familiar with SIGMA?
- See all SIGMA articles
AviPLAN
- Which AviPLAN version is the equivalent of my AeroTURN/PathPlanner version?
- What will happen to AeroTURN/PathPlanner when I upgrade to AviPLAN?
- Can I open AeroTURN/PathPlanner simulations with AviPLAN?
- How can I move AviPLAN to another computer?
- I need a specific aircraft/vehicle that I cannot find in AviPLAN. Is there a way to add...
- How can I become more familiar with AviPLAN?
- See all AviPLAN articles
ParkCAD
- How can I move ParkCAD to another computer?
- Can I go from a standalone to a network installation of ParkCAD?
- How can I become familiar with ParkCAD?
- Why won't ParkCAD accept my boundary?
- Can ParkCAD help me meet accessible parking requirements?
- How can I create custom parking bay/stall in ParkCAD?
- See all ParkCAD articles
AutoLUX
- How to add a vertical illuminance grid
- Adding contours to a calculation grid
- Setting calculations to automatically refresh when a luminaire design is edited
- Creating a 3D shape, for example of a building, so that the shadow cast is included in ...
- See all AutoLUX articles
KeySCAPE & KeySCAPE LT
- How to Wrap Text in a KeySCAPE Label and Schedule
- The use of KeySCAPE silent install option
- Red Markers Appear on your KeySCAPE Drawing
- Keysoft Landscape Software and Bentley ProjectWise
- Grass areas display with a dense hatch and ‘Invalid Measurement’ message
- To Import Your KeySCAPE Drawing into Revit
- See all KeySCAPE & KeySCAPE LT articles
KeyTREE
- How to Wrap Text in a KeyTREE Label and Schedule
- Creating a group from Trees
- Importing Tree Groups and Hedges
- How to find an object using a specification in KeySCAPE or KeyTREE
- Can I run my Keysoft Software on a Apple Mac or MacBook?
- RPA for Veteran Trees
- See all KeyTREE articles
KeySCAPE RT
- KeySCAPE Objects Failed to Import – Input curve loop
- Publishing the Revit Shared Coordinate to an AutoCAD drawing
- Defining and setting different Annotation Styles for KeySCAPE objects in the model
- Setting KeySCAPE RT to use the US database with your preferred density settings
- Sharing your Softworks Database
- See all KeySCAPE RT articles
KeyACCIDENT
- Importing STATS19 2024 format data into KeyACCIDENT
- How to transfer a KeyACCIDENT database to a new server
- Manual Setup of KeyACCIDENT from an existing working client
- I wish to aggregate and report on a series of search areas as one, how do I do this?
- I wish to perform a search on a sub-set of my records – how do I achieve that?
- I wish to use a custom symbol to plot my collision records
- See all KeyACCIDENT articles
KeyLIGHTS
- Copying properties and data from one street light to another
- How to create a lighting column with multiple brackets and luminaires
- How to Create a good pre-set symbol for use on a drawing
- How to change the status of proposed to column to existing once installed
- See all KeyLIGHTS articles
KeyLINES
- Hatching - what is the centre imaginary line
- Why is there an Attach to Surface button?
- Symbols, blocks and real text inserted too large
- Saving KEYOPTIONS settings
- See all KeyLINES articles
KeyOSC Mapper
- What formats of OS data are supported by KeyOSC
- KeyOSC Classic mode - Configure for WFS a server
- Changing Visual Styles for your mapping in version 4
- Loading Aerial Photography as an Overlay in my Drawing Using KeyOSC
- Using OS Terrain 5 data to create a digital terrain model
- Draping MasterMap onto a digital terrain model (DTM)
- See all KeyOSC Mapper articles
KeyPOST
- When using Eurocode 1 for my wind method I get a warning triangle on the status bar of ...
- How do the new Passive Safety Options work
- How to create a new design proposal
- I need to produce an asymmetric design but KeyPOST only suggest symmetrical ones
- Understanding wind loadings and the Standards – when do I select Eurocode 1 and when do...
- Creating a new Environs
- See all KeyPOST articles
KeySIGN
- Boundary Signs - how to design them
- Symbols, blocks and real text inserted too large
- Sign Design - text inside a specific sized border
- DestinationBlock - when do you use a 2nd route number
- Auto LaneSign - it never seems to produce the right number of lanes
- See all KeySIGN articles
KeySIGNALS
- Saving KEYOPTIONS settings
- Advanced Phase Labels in KeySIGNALS
- Why is there an Attach to Surface button?

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Transoft Solutions Support

Browse our latest resources to find answers to your issues

Frequently Asked Questions (FAQ)

In this section, you will find answers to questions related to our software. When you have a question, please review our articles and see if your question is already listed.

General

User Subscription Licensing

Team Subscription Licensing

My Transoft Portal

Transoft Licensing for Key Software

Installation

Key Software General

AirTOP

AutoTURN

AutoTURN Online Integrated (ATOI)

TORUS

NEXUS

InVision

GuideSIGN

SIGMA

AviPLAN

ParkCAD

AutoLUX

KeySCAPE & KeySCAPE LT

KeyTREE

KeySCAPE RT

KeyACCIDENT

KeyLIGHTS

KeyLINES

KeyOSC Mapper

KeyPOST

KeySIGN

KeySIGNALS

General Installation Guide

Here are some general instructions to guide you through the installation process of our software. If you need help installing your software, please contact us directly.

New User Subscription License

New Licenses

Key Software Licensing and Activation

Upgrade Licenses

Maintenance Assurance Program (MAP)

Extended Vehicle Libraries and Modules

AirTOP

Product Compatibility Information

We strive to keep our products compatible with the latest operating systems and platforms. Look here for the latest product compatibility information for Transoft Solutions products.

Aircraft Data Viewer

AirTOP

AQCESSRAMP

AutoTURN

AviPLAN

GuideSIGN

Key Software

NEXUS

ParkCAD

SkySAFE

TORUS

Traffic Safety

Legacy Products

Retired Versions

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