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Frequently Asked Questions (FAQ)

In this section, you will find answers to questions related to our software. When you have a question, please review our articles and see if your question is already listed.
  • General
    • Apache Commons Text Library Vulnerability Update – October 20, 2022
    • Log4j Vulnerability Update – December 15, 2021
  • User Subscription Licensing
    • How do I install a User Subscription License?
    • How do I assign users to my license?
    • Can my users work offline? (eg. during a flight)
    • Can I use Azure Active Directory Logins for my users?
    • What happens when I toggle SSO on in user portal (Enable Azure AD SSO and/or Enable SAM...
    • How can I use ‘Enable Azure AD SSO’ option, when I am getting an error message?
    • See all User Subscription Licensing articles
  • Team Subscription Licensing
    • How does a Team Subscription License work?
    • How do I install a Team Subscription License?
    • How do I set up Single Sign-on and User Provisioning?
    • How do I assign users to my Team Subscription License?
    • How do I manage user lists if I have a User Subscription License and a Team Subscriptio...
    • Can my users work offline (e.g., during a flight)?
    • See all Team Subscription Licensing articles
  • My Transoft Portal
    • How do I assign someone else as an administrator in my.transoftsolutions.com?
    • Where can I download product updates?
  • Transoft Licensing for Key Software
    • New Key Software (Standalone installation)
    • New Key Software (Client / Workstation installation)
    • Network Server Installation
    • Updating a Standalone installation
    • Migrating Key Software licensing to Transoft Solutions licensing
    • Configure a Network Client / Workstation to access a Network Server
    • See all Transoft Licensing for Key Software articles
  • Installation
    • Do you have any video guides?
    • I have an old version of the software, can I get an Authorization Key if I need to re-i...
    • Compatibility and System Requirements
    • What is the difference between the CD Key, Installation Code, and Authorization Key?
    • I have a new computer and reinstalled my software. Can I get a new authorization key?
    • During the installation process, I get the error message that the product registration ...
    • See all Installation articles
  • Key Software General
    • Key Traffic Software and Bentley ProjectWise
    • Managing Unmaintained Perpetual Licences
    • How to Silently Install Traffic Products
    • Resetting a Keysoft Solutions product AutoCAD profile
    • KeyOSC 5 - Configure OS Data Hub
    • Product Matrix Landscape Software
    • See all Key Software General articles
  • AirTOP
    • How to open AirTOP versions (3.1 and earlier) after upgrading to AirTOP V4.0?
    • Troubleshooting AirTOP
    • Can I use a new AirTOP V2.4 license with my legacy version?
    • How do I update my AirTOP license file?
    • How do I update my legacy AirTOP license ?
    • See all AirTOP articles
  • AutoTURN
    • When I start AutoTURN in Bentley product CONNECT version (MicroStation, OpenRoads Desig...
    • I am currently using an older AutoTURN version. What versions do you still have technic...
    • When I start AutoTURN, I get the following alert: "An error occurred when synchronizing...
    • When I start AutoTURN in AutoCAD, all I see is a Welcome screen and after that I canno...
    • I need a design vehicle using a specific configuration that I cannot find in AutoTURN. ...
    • How can I become more familiar with AutoTURN?
    • See all AutoTURN articles
  • TORUS
    • How can I move TORUS to another computer?
    • How can I go from a standalone to a network installation of TORUS?
    • When I start TORUS in AutoCAD®, all I see is a Welcome screen and after that I cannot l...
    • I have installed MicroStation® V8i on a machine where I have already had TORUS. Now whe...
    • How do I load TORUS in MicroStation® using the function keys?
    • How can I become more familiar with TORUS?
    • See all TORUS articles
  • NEXUS
    • How can I move NEXUS to another computer?
    • How can I go from a standalone to a network installation?
    • When I start NEXUS in AutoCAD®, all I see is a Welcome screen and after that I cannot l...
    • I have installed MicroStation® V8i on a machine where I have already had NEXUS. Now whe...
    • How do I load NEXUS in MicroStation® using the function keys?
    • How can I become more familiar with NEXUS?
    • See all NEXUS articles
  • InVision
    • Is InVision a standalone product?
    • What kind of files do I need to work with InVision?
    • How can I become more familiar with InVision?
    • Can InVision be used on a workstation that does not have AutoTURN installed?
    • See all InVision articles
  • GuideSIGN
    • When I start GuideSIGN in Bentley product CONNECT version (MicroStation, OpenRoads Desi...
    • How can I move GuideSIGN to another computer?
    • How can I go from a standalone to a network installation?
    • I am currently using an older GuideSIGN version. What versions do you still have techni...
    • When I start GuideSIGN in AutoCAD® all I get is a Welcome screen, and after that I cann...
    • How can I become more familiar with GuideSIGN?
    • See all GuideSIGN articles
  • SIGMA
    • How can I move SIGMA to another computer?
    • How can I go from a standalone to a network installation?
    • When I start SIGMA in AutoCAD® 2010, 2011 or 2012, all I get is a Welcome screen, and a...
    • I have installed MicroStation® V8i on a machine where I have already had SIGMA. Now whe...
    • How do I load SIGMA 1.0 in MicroStation® using function keys?
    • How can I become more familiar with SIGMA?
    • See all SIGMA articles
  • AviPLAN
    • Which AviPLAN version is the equivalent of my AeroTURN/PathPlanner version?
    • What will happen to AeroTURN/PathPlanner when I upgrade to AviPLAN?
    • Can I open AeroTURN/PathPlanner simulations with AviPLAN?
    • How can I move AviPLAN to another computer?
    • I need a specific aircraft/vehicle that I cannot find in AviPLAN. Is there a way to add...
    • How can I become more familiar with AviPLAN?
    • See all AviPLAN articles
  • ParkCAD
    • How can I move ParkCAD to another computer?
    • Can I go from a standalone to a network installation of ParkCAD?
    • How can I become familiar with ParkCAD?
    • Why won't ParkCAD accept my boundary?
    • Can ParkCAD help me meet accessible parking requirements?
    • How can I create custom parking bay/stall in ParkCAD?
    • See all ParkCAD articles
  • AutoLUX
    • How to add a vertical illuminance grid
    • Adding contours to a calculation grid
    • Setting calculations to automatically refresh when a luminaire design is edited
    • Creating a 3D shape, for example of a building, so that the shadow cast is included in ...
    • See all AutoLUX articles
  • KeySCAPE & KeySCAPE LT
    • Irrigation and Advanced Irrigation Modules are no longer available in the latest versio...
    • To Import Your KeySCAPE Drawing into Revit
    • Grass areas display with a dense hatch and ‘Invalid Measurement’ message
    • Publishing the Revit Shared Coordinate to an AutoCAD drawing
    • How to upgrade your *.mdb datbases to the new *.keydb database format
    • How to reset prompts after selecting "Remember this setting"
    • See all KeySCAPE & KeySCAPE LT articles
  • KeyTREE
    • Importing Tree Groups and Hedges
    • How to find an object using a specification in KeySCAPE or KeyTREE
    • Can I run my Keysoft Software on a Apple Mac or MacBook?
    • RPA for Veteran Trees
    • KeyTREE Data Formats
    • Options for Collecting and Working with Tree Surveys
    • See all KeyTREE articles
  • KeySCAPE RT
    • KeySCAPE Objects Failed to Import – Input curve loop
    • Publishing the Revit Shared Coordinate to an AutoCAD drawing
    • Defining and setting different Annotation Styles for KeySCAPE objects in the model
    • Setting KeySCAPE RT to use the US database with your preferred density settings
    • Sharing your Softworks Database
    • See all KeySCAPE RT articles
  • KeyACCIDENT
    • I wish to aggregate and report on a series of search areas as one, how do I do this?
    • I wish to perform a search on a sub-set of my records – how do I achieve that?
    • I wish to use a custom symbol to plot my collision records
    • I have a long road to plot symbols, some are too small, some overlap – how can I ensure...
    • How to apply an SQL ‘UPDATE’ statement to change collision data across a range of records
    • Moving KeyACCIDENT SQL Database
    • See all KeyACCIDENT articles
  • KeyLIGHTS
    • Copying properties and data from one street light to another
    • How to create a lighting column with multiple brackets and luminaires
    • How to Create a good pre-set symbol for use on a drawing
    • How to change the status of proposed to column to existing once installed
    • See all KeyLIGHTS articles
  • KeyLINES
    • Hatching - what is the centre imaginary line
    • Why is there an Attach to Surface button?
    • Symbols, blocks and real text inserted too large
    • Saving KEYOPTIONS settings
    • See all KeyLINES articles
  • KeyOSC Mapper
    • What formats of OS data are supported by KeyOSC
    • KeyOSC Classic mode - Configure for WFS a server
    • Changing Visual Styles for your mapping in version 4
    • Loading Aerial Photography as an Overlay in my Drawing Using KeyOSC
    • Using OS Terrain 5 data to create a digital terrain model
    • Draping MasterMap onto a digital terrain model (DTM)
    • See all KeyOSC Mapper articles
  • KeyPOST
    • When using Eurocode 1 for my wind method I get a warning triangle on the status bar of ...
    • How do the new Passive Safety Options work
    • How to create a new design proposal
    • I need to produce an asymmetric design but KeyPOST only suggest symmetrical ones
    • Understanding wind loadings and the Standards – when do I select Eurocode 1 and when do...
    • Creating a new Environs
    • See all KeyPOST articles
  • KeySIGN
    • Boundary Signs - how to design them
    • Symbols, blocks and real text inserted too large
    • Sign Design - text inside a specific sized border
    • DestinationBlock - when do you use a 2nd route number
    • Auto LaneSign - it never seems to produce the right number of lanes
    • See all KeySIGN articles
  • KeySIGNALS
    • Saving KEYOPTIONS settings
    • Advanced Phase Labels in KeySIGNALS
    • Why is there an Attach to Surface button?

General Installation Guide

Here are some general instructions to guide you through the installation process of our software. If you need help installing your software, please contact us directly.
  • New User Subscription License
    • Installing a User Subscription License
    • Installing a Multi-User or Deployed User Subscription License
  • New Licenses
    • Installing a Standalone License
    • Installing a Network License
    • Adding Seats to a Network License
    • Installing and extending Rental Licenses
    • Crossgrading between products
    • Upgrading between Single User, Single Site and Multi-site Licenses
    • See all New Licenses articles
  • Key Software Licensing and Activation
    • Key Software Licensing and Activation for Transoft Solutions License Manager
  • Upgrade Licenses
    • Upgrading a Standalone License
    • Upgrading a Network License
  • Maintenance Assurance Program (MAP)
    • Instructions for renewing your MAP for Standalone Licenses
    • Instructions for renewing your MAP for Network Licenses
  • Extended Vehicle Libraries and Modules
    • Installing Extended Vehicle Libraries
  • AirTOP
    • Installing AirTOP

Product Compatibility Information

We strive to keep our products compatible with the latest operating systems and platforms. Look here for the latest product compatibility information for Transoft Solutions products.
  • Aircraft Data Viewer
    • Aircraft Data Viewer Compatibility Information
  • AirTOP
    • AirTOP Compatibility Information
  • AQCESSRAMP
    • AQCESSRAMP Compatibility Information
  • AutoTURN
    • AutoTURN Compatibility Information
    • AutoTURN Pro Compatibility Information
    • AutoTURN Online Compatibility Information
    • AutoTURN Online Integrated Compatibility Information
    • AutoTURN Rail Compatibility Information
    • AutoTURN for Autodesk Revit Compatibility Information
    • See all AutoTURN articles
  • AviPLAN
    • AviPLAN Turn Compatibility Information
    • AviPLAN Turn Pro Compatibility Information
    • AviPLAN Airside Compatibility Information
    • AviPLAN Airside Pro Compatibility Information
    • See all AviPLAN articles
  • GuideSIGN
    • GuideSIGN Compatibility Information
    • GuideSIGN SIGMA Compatibility Information
    • GuideSIGN Plus Compatibility Information
  • Key Software
    • Key Software Compatibility Information
  • NEXUS
    • NEXUS DDI Compatibility Information
    • NEXUS Compatibility Information
  • ParkCAD
    • ParkCAD Compatibility Information
  • SkySAFE
    • SkySAFE Compatibility Information
  • TORUS
    • TORUS Compatibility Information
  • Traffic Safety
    • TrafxFLOW
    • TrafxSAFE/Plus
  • Legacy Products
    • AutoTURN Lite Compatibility Information
    • AeroTURN 3D Compatibility Information
    • AeroTURN Compatibility Information
    • AeroTURN Pro 3D Compatibility Information
    • AeroTURN Pro Compatibility Information
    • ArcPORT Compatibility Information
    • See all Legacy Products articles
  • Retired Versions
    • AQCESSRAMP
    • AutoTURN
    • AutoTURN Pro
    • AviPLAN Turn
    • AviPLAN Turn Pro
    • AviPLAN Airside
    • See all Retired Versions articles

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