SUPPORT

Frequently Asked Questions (FAQ)

In this section, you will find answers to questions related to our software. When you have a question, please review our articles and see if your question is already listed.

User Subscription Licensing
- How do I install a User Subscription License?
- How do I assign users to my license?
- Can my users work offline? (eg. during a flight)
- Can I use Azure Active Directory Logins for my users?
- When I upgrade from a Site License to a User Subscription License, how will that work?
- When and how often do users have to login to use the software?
- See all User Subscription Licensing articles
My Transoft Portal
- How do I assign someone else as an administrator in my.transoftsolutions.com?
- Where can I download product updates?
Key Software Licensing
- KSS LM Network setup
- Online Activation
- Offline Activation
- Licence Transfer
- Single-user (Standalone) and Multi-user (Network) Licences
- Unable to Contact Local Safenet Sentinel Admin Control Center
- See all Key Software Licensing articles
Installation
- Do you have any video guides?
- I have an old version of the software, can I get an Authorization Key if I need to re-i...
- Compatibility and System Requirements
- What is the difference between the CD Key, Installation Code, and Authorization Key?
- I have a new computer and reinstalled my software. Can I get a new authorization key?
- During the installation process, I get the error message that the product registration ...
- See all Installation articles
Key Software General
- KeyOSC 5 - Configure OS Data Hub
- Product Matrix
- How to Recreate an AutoCAD Drawing
- What are Object Enablers and do I need them?
- Recommended Hardware Specification
- Keysoft Solutions Software and Bentley ProjectWise
- See all Key Software General articles
AirTOP
- Troubleshooting AirTOP
- Can I use a new AirTOP V2.4 license with my legacy version?
- How do I update my AirTOP license file?
- How do I update my legacy AirTOP license ?
- See all AirTOP articles
AutoTURN
- When I start AutoTURN in Bentley product CONNECT version (MicroStation, OpenRoads Desig...
- I am currently using an older AutoTURN version. What versions do you still have technic...
- When I start AutoTURN, I get the following alert: "An error occurred when synchronizing...
- When I start AutoTURN in AutoCAD, all I see is a Welcome screen and after that I canno...
- I need a design vehicle using a specific configuration that I cannot find in AutoTURN. ...
- How can I become more familiar with AutoTURN?
- See all AutoTURN articles
TORUS
- How can I move TORUS to another computer?
- How can I go from a standalone to a network installation of TORUS?
- When I start TORUS in AutoCAD®, all I see is a Welcome screen and after that I cannot l...
- I have installed MicroStation® V8i on a machine where I have already had TORUS. Now whe...
- How do I load TORUS in MicroStation® using the function keys?
- How can I become more familiar with TORUS?
- See all TORUS articles
NEXUS
- How can I move NEXUS to another computer?
- How can I go from a standalone to a network installation?
- When I start NEXUS in AutoCAD®, all I see is a Welcome screen and after that I cannot l...
- I have installed MicroStation® V8i on a machine where I have already had NEXUS. Now whe...
- How do I load NEXUS in MicroStation® using the function keys?
- How can I become more familiar with NEXUS?
- See all NEXUS articles
InVision
- Is InVision a standalone product?
- What kind of files do I need to work with InVision?
- How can I become more familiar with InVision?
- Can InVision be used on a workstation that does not have AutoTURN installed?
- See all InVision articles
GuideSIGN
- When I start GuideSIGN in Bentley product CONNECT version (MicroStation, OpenRoads Desi...
- How can I move GuideSIGN to another computer?
- How can I go from a standalone to a network installation?
- I am currently using an older GuideSIGN version. What versions do you still have techni...
- When I start GuideSIGN in AutoCAD® all I get is a Welcome screen, and after that I cann...
- How can I become more familiar with GuideSIGN?
- See all GuideSIGN articles
SIGMA
- How can I move SIGMA to another computer?
- How can I go from a standalone to a network installation?
- When I start SIGMA in AutoCAD® 2010, 2011 or 2012, all I get is a Welcome screen, and a...
- I have installed MicroStation® V8i on a machine where I have already had SIGMA. Now whe...
- How do I load SIGMA 1.0 in MicroStation® using function keys?
- How can I become more familiar with SIGMA?
- See all SIGMA articles
AviPLAN
- Which AviPLAN version is the equivalent of my AeroTURN/PathPlanner version?
- What will happen to AeroTURN/PathPlanner when I upgrade to AviPLAN?
- Can I open AeroTURN/PathPlanner simulations with AviPLAN?
- How can I move AviPLAN to another computer?
- I need a specific aircraft/vehicle that I cannot find in AviPLAN. Is there a way to add...
- How can I become more familiar with AviPLAN?
- See all AviPLAN articles
ParkCAD
- How can I move ParkCAD to another computer?
- Can I go from a standalone to a network installation of ParkCAD?
- How can I become familiar with ParkCAD?
- Why won't ParkCAD accept my boundary?
- Can ParkCAD help me meet accessible parking requirements?
- How can I create custom parking bay/stall in ParkCAD?
- See all ParkCAD articles
AutoLUX
- How to add a vertical illuminance grid
- Adding contours to a calculation grid
- Setting calculations to automatically refresh when a luminaire design is edited
- Creating a 3D shape, for example of a building, so that the shadow cast is included in ...
- See all AutoLUX articles
KeySCAPE & KeySCAPE LT
- Publishing the Revit Shared Coordinate to an AutoCAD drawing
- How to upgrade your *.mdb datbases to the new *.keydb database format
- How to reset prompts after selecting "Remember this setting"
- Setting Schedule and Specification Prefixes and Suffixes
- Explanation of KeySCAPE Visual Analysis and its Purpose
- Specimen Linkline Not Running Through Centre of Trees
- See all KeySCAPE & KeySCAPE LT articles
KeyTREE
- How to find an object using a specification in KeySCAPE or KeyTREE
- Can I run my Keysoft Software on a Apple Mac or MacBook?
- RPA for Veteran Trees
- KeyTREE Data Formats
- Options for Collecting and Working with Tree Surveys
- How to reset prompts after selecting "Remember this setting"
- See all KeyTREE articles
KeySCAPE RT
- Publishing the Revit Shared Coordinate to an AutoCAD drawing
- Defining and setting different Annotation Styles for KeySCAPE objects in the model
- Setting KeySCAPE RT to use the US database with your preferred density settings
- Sharing your Softworks Database
- See all KeySCAPE RT articles
KeyACCIDENT
- I wish to aggregate and report on a series of search areas as one, how do I do this?
- I wish to perform a search on a sub-set of my records – how do I achieve that?
- I wish to use a custom symbol to plot my collision records
- I have a long road to plot symbols, some are too small, some overlap – how can I ensure...
- How to apply an SQL ‘UPDATE’ statement to change collision data across a range of records
- Moving KeyACCIDENT SQL Database
- See all KeyACCIDENT articles
KeyLIGHTS
- Copying properties and data from one street light to another
- How to create a lighting column with multiple brackets and luminaires
- How to Create a good pre-set symbol for use on a drawing
- How to change the status of proposed to column to existing once installed
- See all KeyLIGHTS articles
KeyLINES
- Hatching - what is the centre imaginary line
- Why is there an Attach to Surface button?
- Symbols, blocks and real text inserted too large
- Saving KEYOPTIONS settings
- See all KeyLINES articles
KeyOSC Mapper
- Version 5.0 of KeyOSC, OS Data hub mode, to allow access to online mapping directly fro...
- What formats of OS data are supported by KeyOSC
- KeyOSC Classic mode - Configure for WFS a server
- Changing Visual Styles for your mapping in version 4
- Loading Aerial Photography as an Overlay in my Drawing Using KeyOSC
- Using OS Terrain 5 data to create a digital terrain model
- See all KeyOSC Mapper articles
KeyPOST
- When using Eurocode 1 for my wind method I get a warning triangle on the status bar of ...
- How do the new Passive Safety Options work
- How to create a new design proposal
- I need to produce an asymmetric design but KeyPOST only suggest symmetrical ones
- Understanding wind loadings and the Standards – when do I select Eurocode 1 and when do...
- Creating a new Environs
- See all KeyPOST articles
KeySIGN
- Boundary Signs - how to design them
- Symbols, blocks and real text inserted too large
- Sign Design - text inside a specific sized border
- DestinationBlock - when do you use a 2nd route number
- Auto LaneSign - it never seems to produce the right number of lanes
- See all KeySIGN articles
KeySIGNALS
- Saving KEYOPTIONS settings
- Advanced Phase Labels in KeySIGNALS
- Why is there an Attach to Surface button?

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Transoft Solutions Support

Browse our latest resources to find answers to your issues

Frequently Asked Questions (FAQ)

In this section, you will find answers to questions related to our software. When you have a question, please review our articles and see if your question is already listed.

User Subscription Licensing

My Transoft Portal

Key Software Licensing

Installation

Key Software General

AirTOP

AutoTURN

TORUS

NEXUS

InVision

GuideSIGN

SIGMA

AviPLAN

ParkCAD

AutoLUX

KeySCAPE & KeySCAPE LT

KeyTREE

KeySCAPE RT

KeyACCIDENT

KeyLIGHTS

KeyLINES

KeyOSC Mapper

KeyPOST

KeySIGN

KeySIGNALS

General Installation Guide

Here are some general instructions to guide you through the installation process of our software. If you need help installing your software, please contact us directly.

New User Subscription License

New Licenses

Upgrade Licenses

Maintenance Assurance Program (MAP)

Extended Vehicle Libraries and Modules

AirTOP

Product Compatibility Information

We strive to keep our products compatible with the latest operating systems and platforms. Look here for the latest product compatibility information for Transoft Solutions products.

Aircraft Data Viewer

AQCESSRAMP

ArcPORT

AutoTURN

AviPLAN

GuideSIGN

NEXUS

ParkCAD

SITE CEM

SkySAFE

TORUS

Tricas

Legacy Products

Retired Versions

Can't Find What You're Looking For?

The quickest way to get help from our support team is to complete the online form accessed from the link below.