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Frequently Asked Questions (FAQ)
Compiled from our users, this section has answers to some basic issues our clients have had involving our software. Got a question? Look here first to see if we have addressed it for you.
  • Installation
    • What is the difference between the CD Key, Installation Code, and Authorization Key?
    • I have a new computer and reinstalled my software. Can I get a new authorization key?
    • We performed server maintenance and I had to move the license server to another server....
    • When I start your product in AutoCAD, all I get is a Welcome screen, and after that I c...
    • I have installed MicroStation V8i® on a machine where it already has your product set u...
    • My Maintenance Assurance Program (MAP) is about to expire. How can I renew my MAP?
    • See all Installation articles
  • AutoTURN
    • How can I move AutoTURN to another computer?
    • How can I go from a standalone to a network installation of AutoTURN?
    • I am currently using an older AutoTURN version. What versions do you still have technic...
    • There appears to be a problem with the database
    • When I start AutoTURN in AutoCAD® 2010, 2011 or 2012, all I see is a Welcome screen and...
    • When I start AutoTURN, I get the following alert: "The License Server could not be...
    • See all AutoTURN articles
  • TORUS
    • How can I move TORUS to another computer?
    • How can I go from a standalone to a network installation of TORUS?
    • When I start TORUS in AutoCAD®, all I see is a Welcome screen and after that I cannot l...
    • I have installed MicroStation® V8i on a machine where I have already had TORUS. Now whe...
    • How do I load TORUS in MicroStation® using the function keys?
    • How can I become more familiar with TORUS?
    • See all TORUS articles
  • NEXUS
    • How can I move NEXUS to another computer?
    • How can I go from a standalone to a network installation?
    • When I start NEXUS in AutoCAD®, all I see is a Welcome screen and after that I cannot l...
    • I have installed MicroStation® V8i on a machine where I have already had NEXUS. Now whe...
    • How do I load NEXUS in MicroStation® using the function keys?
    • How can I become more familiar with NEXUS?
    • See all NEXUS articles
  • InVision
    • How can I become more familiar with InVision?
    • Is InVision compatible with AutoCAD 2012?
    • Is InVision a standalone product?
    • What kind of files do I need to work with InVision?
    • Can InVision be used on a workstation that does not have AutoTURN installed?
    • See all InVision articles
  • GuideSIGN
    • How can I move GuideSIGN to another computer?
    • How can I go from a standalone to a network installation?
    • I am currently using an older GuideSIGN version. What versions do you still have techni...
    • When I start GuideSIGN in AutoCAD® all I get is a Welcome screen, and after that I cann...
    • How can I become more familiar with GuideSIGN?
    • Why am I not able to place anything in the panel?
    • See all GuideSIGN articles
  • SIGMA
    • How can I move SIGMA to another computer?
    • How can I go from a standalone to a network installation?
    • When I start SIGMA in AutoCAD® 2010, 2011 or 2012, all I get is a Welcome screen, and a...
    • I have installed MicroStation® V8i on a machine where I have already had SIGMA. Now whe...
    • How do I load SIGMA 1.0 in MicroStation® using function keys?
    • How can I become more familiar with SIGMA?
    • See all SIGMA articles
  • AviPLAN
    • Which AviPLAN version is the equivalent of my AeroTURN/PathPlanner version?
    • What will happen to AeroTURN/PathPlanner when I upgrade to AviPLAN?
    • Can I open AeroTURN/PathPlanner simulations with AviPLAN?
    • How can I move AviPLAN to another computer?
    • I need a specific aircraft/vehicle that I cannot find in AviPLAN. Is there a way to add...
    • How can I become more familiar with AviPLAN?
    • See all AviPLAN articles
  • ParkCAD
    • How can I move ParkCAD to another computer?
    • Can I go from a standalone to a network installation of ParkCAD?
    • How can I become familiar with ParkCAD?
    • Why won't ParkCAD accept my boundary?
    • Can ParkCAD help me meet ADA requirements?
    • Can I use AutoCAD® tools on the ParkCAD elements I have created?
    • See all ParkCAD articles

General Installation Guide
Here are some general instructions to guide you through the installation process of our software. If you need help installing your software, please contact us directly.
  • New Licenses
    • New installation of Standalone Licenses
    • New installation of Network Licenses
    • Adding Seats to a Network License
    • Installing and extending Rental Licenses
    • Crossgrading between products
    • See all New Licenses articles
  • Maintenance Assurance Program (MAP)
    • Instructions for renewing your MAP for Standalone Licenses
    • Instructions for renewing your MAP for Network Licenses
  • Extended Vehicle Libraries and Modules
    • Installing Extended Vehicle Libraries

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