Product FAQs
In this section, you will find answers to questions related to our software. When you have a question, please review our articles and see if your question is already listed.
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General
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When I load your product in Bentley CONNECT/2023 edition products (MicroStation, OpenRo...
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Apache Commons Text Library Vulnerability Update – October 20, 2022
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Log4j Vulnerability Update – December 15, 2021
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Compatibility and System Requirements
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What is the difference between the CD Key, Installation Code, and Authorization Key?
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I have a new computer and reinstalled my software. Can I get a new authorization key?
- See all General articles
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Key Software General
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Using AutoCAD 2024 for Arabic or Dubai SignDesign Pro & LinesDesign Pro
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Transoft Solutions Product Usage - Information, Collection and Use
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Key Traffic Software and Bentley ProjectWise
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Managing Unmaintained Perpetual Licences
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How to Silently Install Traffic Products
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Resetting a Key software product AutoCAD profile
- See all Key Software General articles
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AirTOP
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How do I update my AirTOP license file using CodeMeter Control Center?
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AirTOP Prerequisites
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How to open AirTOP versions (3.1 and earlier) after upgrading to AirTOP V4.0?
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Troubleshooting AirTOP
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Can I use a new AirTOP V2.4 license with my legacy version?
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How do I update my AirTOP license file?
- See all AirTOP articles
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AutoLUX
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AutoTURN
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AutoTURN Installation – How can I move AutoTURN to another computer?
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AutoTURN Installation – How can I go from a standalone/network license to a subscriptio...
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AutoTURN Installation – I am getting an error message when I try to uninstall your pro...
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AutoTURN Installation – How do I load AutoTURN in MicroStation using the function keys?
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AutoTURN Troubleshooting – I am currently using an older AutoTURN version. What version...
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AutoTURN Troubleshooting – When I start AutoTURN in AutoCAD, all I see is a Welcome sc...
- See all AutoTURN articles
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AutoTURN Online
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AutoTURN Online Integrated (ATOI)
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AviPLAN
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How to Fix Blank 2D Presentation Videos in AviPLAN When Using Civil 3D or AutoCAD
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Which AviPLAN version is the equivalent of my AeroTURN/PathPlanner version?
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What will happen to AeroTURN/PathPlanner when I upgrade to AviPLAN?
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Can I open AeroTURN/PathPlanner simulations with AviPLAN?
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How can I move AviPLAN to another computer?
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I need a specific aircraft/vehicle that I cannot find in AviPLAN. Is there a way to add...
- See all AviPLAN articles
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GuideSIGN
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Can I use a shared network location or a custom folder to save and retrieve user content?
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When I start GuideSIGN in Bentley product CONNECT/2023 version (MicroStation, OpenRoads...
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How can I move GuideSIGN to another computer?
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How can I go from a standalone to a network installation?
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I am currently using an older GuideSIGN version. What versions do you still have techni...
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When I start GuideSIGN in AutoCAD® all I get is a Welcome screen, and after that I cann...
- See all GuideSIGN articles
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InVision
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KeyACCIDENT
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KeyACCIDENT General: Resources for KeyACCIDENT 2025
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KeyACCIDENT Clusters - New features
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KeyACCIDENT Data - Check for correct CRASH STATS19 format
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KeyACCIDENT Data - Encrypted and unencrypted KAML exports
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KeyACCIDENT Data - Import options
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KeyACCIDENT Data - New STATS21 features
- See all KeyACCIDENT articles
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KeyLIGHTS
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KeyLINES
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KeyOSC Mapper
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KeyOSC Classic mode - Configure for WFS a server
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Changing Visual Styles for your mapping in version 4
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Loading Aerial Photography as an Overlay in my Drawing Using KeyOSC
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Using OS Terrain 5 data to create a digital terrain model
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Draping MasterMap onto a digital terrain model (DTM)
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Did you know there are some great plot tools in KeyOSC
- See all KeyOSC Mapper articles
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KeyPOST
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Are sockets captured within KeyPOST calculations?
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When using Eurocode 1 for my wind method I get a warning triangle on the status bar of ...
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How do the new Passive Safety Options work
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How to create a new design proposal
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I need to produce an asymmetric design but KeyPOST only suggest symmetrical ones
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Understanding wind loadings and the Standards – when do I select Eurocode 1 and when do...
- See all KeyPOST articles
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KeySCAPE & KeySCAPE LT
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KeySCAPE Troubleshooting - Can I share my KeySCAPE Database saved on a File Synchronisa...
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KeySCAPE Features - How to Wrap Text in a KeySCAPE Label and Schedule
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KeySCAPE Installation - The use of KeySCAPE silent install option
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KeySCAPE Troubleshooting - Red Markers Appear on your KeySCAPE Drawing
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KeySCAPE Troubleshooting - Keysoft Landscape Software and Bentley ProjectWise
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KeySCAPE Troubleshooting - Grass areas display with a dense hatch and ‘Invalid Measurem...
- See all KeySCAPE & KeySCAPE LT articles
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KeySIGN
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KeySIGN Features - Boundary Signs - how to design them
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KeySIGN Troubleshooting - Symbols, blocks and real text inserted too large
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KeySIGN Troubleshooting - Sign Design - text inside a specific sized border
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KeySIGN Troubleshooting - DestinationBlock - when do you use a 2nd route number
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KeySIGN Troubleshooting - Auto LaneSign - it never seems to produce the right number of...
- See all KeySIGN articles
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KeySIGNALS
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KeyTREE
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KeyTREE Troubleshooting - How to Wrap Text in a KeyTREE Label and Schedule
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KeyTREE Features - Creating a group from Trees
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KeyTREE Troubleshooting - Importing Tree Groups and Hedges
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KeyTREE Troubleshooting - How to find an object using a specification in KeySCAPE or Ke...
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KeyTREE Troubleshooting - Can I run my Keysoft Software on a Apple Mac or MacBook?
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KeyTREE Features - RPA for Veteran Trees
- See all KeyTREE articles
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NEXUS
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How can I move NEXUS to another computer?
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How can I go from a standalone to a network installation?
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When I start NEXUS in AutoCAD®, all I see is a Welcome screen and after that I cannot l...
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I have installed MicroStation® V8i on a machine where I have already had NEXUS. Now whe...
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How do I load NEXUS in MicroStation® using the function keys?
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How can I become more familiar with NEXUS?
- See all NEXUS articles
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ParkCAD
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How can I move ParkCAD to another computer?
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Can I go from a standalone to a network installation of ParkCAD?
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How can I become familiar with ParkCAD?
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Why won't ParkCAD accept my boundary?
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Can ParkCAD help me meet accessible parking requirements?
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How can I create custom parking bay/stall in ParkCAD?
- See all ParkCAD articles
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SIGMA
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How can I move SIGMA to another computer?
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How can I go from a standalone to a network installation?
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When I start SIGMA in AutoCAD® 2010, 2011 or 2012, all I get is a Welcome screen, and a...
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I have installed MicroStation® V8i on a machine where I have already had SIGMA. Now whe...
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How do I load SIGMA 1.0 in MicroStation® using function keys?
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How can I become more familiar with SIGMA?
- See all SIGMA articles
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TORUS
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How can I move TORUS to another computer?
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How can I go from a standalone to a network installation of TORUS?
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When I start TORUS in AutoCAD®, all I see is a Welcome screen and after that I cannot l...
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I have installed MicroStation® V8i on a machine where I have already had TORUS. Now whe...
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How do I load TORUS in MicroStation® using the function keys?
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How can I become more familiar with TORUS?
- See all TORUS articles
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My Transoft Portal
In this section, you will find guides and answers to common questions in the My Transoft Portal and how to manage licenses, users, and software downloads in the My Transoft Portal.
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General
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How to login, download software, and assign users on My Transoft Portal
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How do I assign someone else as an administrator in my.transoftsolutions.com?
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Where can I download product updates?
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User Portal - How can I use “Enable SAML SSO” option, when I am getting an error message?
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I received the reset password email but when I click the link it takes me to my Transof...
- See all General articles
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Licensing
In this section, you will find answers to questions related to licensing and the server license manager.
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Subscription Licensing FAQ
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What are the limitations of a Team Subscription License?
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What are reassignments in a User Subscription License?
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Can users access the license from more than one location?
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My company uses strict security policies which includes only supporting specific browse...
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We have a proxy server filtering our outbound traffic. Will we need to configure anything?
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Can I have a network diagram of the licensing system?
- See all Subscription Licensing FAQ articles
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User Subscription Licensing
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How do I install a User Subscription License?
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How do I assign users to my license?
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Can my users work offline with USL license? (eg. during a flight)
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Can I use Azure Active Directory Logins for my users?
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What happens when I toggle SSO on in user portal (Enable Azure AD SSO and/or Enable SAM...
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How can I use ‘Enable Azure AD SSO’ option, when I am getting an error message?
- See all User Subscription Licensing articles
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Team Subscription Licensing
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How do I install a Team Subscription License?
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How does a Team Subscription License work?
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How do I set up Single Sign-on and User Provisioning?
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How do I assign users to my Team Subscription License?
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How do I manage user lists if I have a User Subscription License and a Team Subscriptio...
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Can my users work offline (e.g., during a flight)?
- See all Team Subscription Licensing articles
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AirTOP Codemeter
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Transoft License Server
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I have an old version of the software, can I get an Authorization Key if I need to re-i...
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Move License to a new machine
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We performed server maintenance and I had to move the license server to another server....
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I have a network license and when I check it in the admin tool it shows that license is...
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When I start the software, I get the following alert: "The License Server could not be ...
- See all Transoft License Server articles
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Licensing for Transoft Solutions UK Products
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Setting a Key product to use a different license type.
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The client / workstation computer displays "Message Protocol Error" after updating soft...
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New Key Software (Standalone installation)
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New Key Software (Client / Workstation installation)
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Network Server Installation
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Updating a Standalone installation
- See all Licensing for Transoft Solutions UK Products articles
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Maintenance Assurance Program (MAP)
General Installation Guide
Here are some general instructions to guide you through the installation process of our software. If you need help installing your software, please contact us directly.
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New Licenses
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AirTOP
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Upgrade
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Maintenance Assurance Program (MAP)
Product Compatibility Information
We strive to keep our products compatible with the latest operating systems and platforms. Look here for the latest product compatibility information for Transoft Solutions products.
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AeroSTRIPE
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Aircraft Data Viewer
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AirTOP
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AQCESSRAMP
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AutoTURN
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AviPLAN
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GuideSIGN
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Key Software
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NEXUS
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OTiSS Pro
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ParkCAD
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SkySAFE
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TORUS
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Traffic Safety
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Legacy Products
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Retired Versions
Downloads
Here are some useful documents and guides that can provide helpful insights and instructions. If you need any additional support, please contact us directly.
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Installation & Licensing