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Transoft Solutions Support

Browse our latest resources to find answers to your issues

Frequently Asked Questions (FAQ)
In this section, you will find answers to questions related to our software. When you have a question, please review our articles and see if your question is already listed.
  • User Subscription Licensing
    • How do I install a User Subscription License?
    • How do I assign users to my license?
    • Can my users work offline? (eg. during a flight)
    • Can I use Azure Active Directory Logins for my users?
    • When I upgrade from a Site License to a User Subscription License, how will that work?
    • When and how often do users have to login to use the software?
    • See all User Subscription Licensing articles
  • My Transoft Portal
    • How do I assign someone else as an administrator in my.transoftsolutions.com?
    • Where can I download product updates?
  • Installation
    • Do you have any video guides?
    • I have an old version of the software, can I get an Authorization Key if I need to re-i...
    • Compatibility and System Requirements
    • What is the difference between the CD Key, Installation Code, and Authorization Key?
    • I have a new computer and reinstalled my software. Can I get a new authorization key?
    • During the installation process, I get the error message that the product registration ...
    • See all Installation articles
  • AirTOP
    • Can I use a new AirTOP V2.4 license with my legacy version?
    • How do I update my AirTOP license file?
    • How do I update my legacy AirTOP license ?
  • AutoTURN
    • When I start AutoTURN in Bentley product CONNECT version (MicroStation, OpenRoads Desig...
    • I am currently using an older AutoTURN version. What versions do you still have technic...
    • When I start AutoTURN, I get the following alert: "An error occurred when synchronizing...
    • When I start AutoTURN in AutoCAD, all I see is a Welcome screen and after that I canno...
    • I need a design vehicle using a specific configuration that I cannot find in AutoTURN. ...
    • How can I become more familiar with AutoTURN?
    • See all AutoTURN articles
  • TORUS
    • How can I move TORUS to another computer?
    • How can I go from a standalone to a network installation of TORUS?
    • When I start TORUS in AutoCAD®, all I see is a Welcome screen and after that I cannot l...
    • I have installed MicroStation® V8i on a machine where I have already had TORUS. Now whe...
    • How do I load TORUS in MicroStation® using the function keys?
    • How can I become more familiar with TORUS?
    • See all TORUS articles
  • NEXUS
    • How can I move NEXUS to another computer?
    • How can I go from a standalone to a network installation?
    • When I start NEXUS in AutoCAD®, all I see is a Welcome screen and after that I cannot l...
    • I have installed MicroStation® V8i on a machine where I have already had NEXUS. Now whe...
    • How do I load NEXUS in MicroStation® using the function keys?
    • How can I become more familiar with NEXUS?
    • See all NEXUS articles
  • InVision
    • Is InVision a standalone product?
    • What kind of files do I need to work with InVision?
    • How can I become more familiar with InVision?
    • Can InVision be used on a workstation that does not have AutoTURN installed?
    • See all InVision articles
  • GuideSIGN
    • When I start GuideSIGN in Bentley product CONNECT version (MicroStation, OpenRoads Desi...
    • How can I move GuideSIGN to another computer?
    • How can I go from a standalone to a network installation?
    • I am currently using an older GuideSIGN version. What versions do you still have techni...
    • When I start GuideSIGN in AutoCAD® all I get is a Welcome screen, and after that I cann...
    • How can I become more familiar with GuideSIGN?
    • See all GuideSIGN articles
  • SIGMA
    • How can I move SIGMA to another computer?
    • How can I go from a standalone to a network installation?
    • When I start SIGMA in AutoCAD® 2010, 2011 or 2012, all I get is a Welcome screen, and a...
    • I have installed MicroStation® V8i on a machine where I have already had SIGMA. Now whe...
    • How do I load SIGMA 1.0 in MicroStation® using function keys?
    • How can I become more familiar with SIGMA?
    • See all SIGMA articles
  • AviPLAN
    • Which AviPLAN version is the equivalent of my AeroTURN/PathPlanner version?
    • What will happen to AeroTURN/PathPlanner when I upgrade to AviPLAN?
    • Can I open AeroTURN/PathPlanner simulations with AviPLAN?
    • How can I move AviPLAN to another computer?
    • I need a specific aircraft/vehicle that I cannot find in AviPLAN. Is there a way to add...
    • How can I become more familiar with AviPLAN?
    • See all AviPLAN articles
  • ParkCAD
    • How can I move ParkCAD to another computer?
    • Can I go from a standalone to a network installation of ParkCAD?
    • How can I become familiar with ParkCAD?
    • Why won't ParkCAD accept my boundary?
    • Can ParkCAD help me meet accessible parking requirements?
    • How can I create custom parking bay/stall in ParkCAD?
    • See all ParkCAD articles

General Installation Guide
Here are some general instructions to guide you through the installation process of our software. If you need help installing your software, please contact us directly.
  • New User Subscription License
    • Installing a User Subscription License
    • Installing a Multi-User or Deployed User Subscription License
  • New Licenses
    • Installing a Standalone License
    • Installing a Network License
    • Adding Seats to a Network License
    • Installing and extending Rental Licenses
    • Crossgrading between products
    • Upgrading between Single User, Single Site and Multi-site Licenses
    • See all New Licenses articles
  • Upgrade Licenses
    • Upgrading a Standalone License
    • Upgrading a Network License
  • Maintenance Assurance Program (MAP)
    • Instructions for renewing your MAP for Standalone Licenses
    • Instructions for renewing your MAP for Network Licenses
  • Extended Vehicle Libraries and Modules
    • Installing Extended Vehicle Libraries
  • AirTOP
    • Installing AirTOP

Product Compatibility Information
We strive to keep our products compatible with the latest operating systems and platforms. Look here for the latest product compatibility information for Transoft Solutions products.
  • Aircraft Data Viewer
    • Aircraft Data Viewer Compatibility Information
  • AQCESSRAMP
    • AQCESSRAMP Compatibility Information
  • ArcPORT
    • ArcPORT Compatibility Information
  • AutoTURN
    • AutoTURN Compatibility Information
    • AutoTURN Pro Compatibility Information
    • AutoTURN Online Compatibility Information
    • AutoTURN Online Integrated Compatibility Information
    • AutoTURN Rail Compatibility Information
    • AutoTURN for Autodesk Revit Compatibility Information
    • See all AutoTURN articles
  • AviPLAN
    • AviPLAN Turn Compatibility Information
    • AviPLAN Turn Pro Compatibility Information
    • AviPLAN Airside Compatibility Information
    • AviPLAN Airside Pro Compatibility Information
    • See all AviPLAN articles
  • GuideSIGN
    • GuideSIGN Compatibility Information
    • GuideSIGN SIGMA Compatibility Information
    • GuideSIGN Plus Compatibility Information
  • NEXUS
    • NEXUS DDI Compatibility Information
    • NEXUS Compatibility Information
  • ParkCAD
    • ParkCAD Compatibility Information
  • SITE CEM
    • SITE CEM Compatibility Information
  • SkySAFE
    • SkySAFE Compatibility Information
  • TORUS
    • TORUS Compatibility Information
  • Tricas
    • Tricas Compatibility Information
  • Legacy Products
    • AutoTURN Lite Compatibility Information
    • AeroTURN 3D Compatibility Information
    • AeroTURN Compatibility Information
    • AeroTURN Pro 3D Compatibility Information
    • AeroTURN Pro Compatibility Information
    • Intersection Design Suite Compatibility Information
    • See all Legacy Products articles
  • Retired Versions
    • AutoTURN
    • AutoTURN Pro
    • AutoTURN Lite/InSite
    • GuideSIGN
    • See all Retired Versions articles

Can't Find What You're Looking For?

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