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Frequently Asked Questions (FAQ)
In this section, you will find answers to questions related to our software. When you have a question, please review our articles and see if your question is already listed.
  • Installation
    • Compatibility and System Requirements
    • What is the difference between the CD Key, Installation Code, and Authorization Key?
    • I have a new computer and reinstalled my software. Can I get a new authorization key?
    • During the installation process, I get the error message that the product registration ...
    • My Maintenance Assurance Program (MAP) is about to expire. How can I renew my MAP?
    • Move License to a new machine
    • See all Installation articles
  • AutoTURN
    • I am currently using an older AutoTURN version. What versions do you still have technic...
    • When I start AutoTURN, I get the following alert: "An error occurred when synchron...
    • When I start AutoTURN in AutoCAD, all I see is a Welcome screen and after that I canno...
    • I need a design vehicle using a specific configuration that I cannot find in AutoTURN. ...
    • How can I become more familiar with AutoTURN?
    • How do I create a vehicle with rear steering axles?
    • See all AutoTURN articles
  • TORUS
    • How can I move TORUS to another computer?
    • How can I go from a standalone to a network installation of TORUS?
    • When I start TORUS in AutoCAD®, all I see is a Welcome screen and after that I cannot l...
    • I have installed MicroStation® V8i on a machine where I have already had TORUS. Now whe...
    • How do I load TORUS in MicroStation® using the function keys?
    • How can I become more familiar with TORUS?
    • See all TORUS articles
  • NEXUS
    • How can I move NEXUS to another computer?
    • How can I go from a standalone to a network installation?
    • When I start NEXUS in AutoCAD®, all I see is a Welcome screen and after that I cannot l...
    • I have installed MicroStation® V8i on a machine where I have already had NEXUS. Now whe...
    • How do I load NEXUS in MicroStation® using the function keys?
    • How can I become more familiar with NEXUS?
    • See all NEXUS articles
  • InVision
    • Is InVision a standalone product?
    • What kind of files do I need to work with InVision?
    • How can I become more familiar with InVision?
    • Can InVision be used on a workstation that does not have AutoTURN installed?
    • See all InVision articles
  • GuideSIGN
    • How can I move GuideSIGN to another computer?
    • How can I go from a standalone to a network installation?
    • I am currently using an older GuideSIGN version. What versions do you still have techni...
    • When I start GuideSIGN in AutoCAD® all I get is a Welcome screen, and after that I cann...
    • How can I become more familiar with GuideSIGN?
    • Why am I not able to place anything in the panel?
    • See all GuideSIGN articles
  • SIGMA
    • How can I move SIGMA to another computer?
    • How can I go from a standalone to a network installation?
    • When I start SIGMA in AutoCAD® 2010, 2011 or 2012, all I get is a Welcome screen, and a...
    • I have installed MicroStation® V8i on a machine where I have already had SIGMA. Now whe...
    • How do I load SIGMA 1.0 in MicroStation® using function keys?
    • How can I become more familiar with SIGMA?
    • See all SIGMA articles
  • AviPLAN
    • Which AviPLAN version is the equivalent of my AeroTURN/PathPlanner version?
    • What will happen to AeroTURN/PathPlanner when I upgrade to AviPLAN?
    • Can I open AeroTURN/PathPlanner simulations with AviPLAN?
    • How can I move AviPLAN to another computer?
    • I need a specific aircraft/vehicle that I cannot find in AviPLAN. Is there a way to add...
    • How can I become more familiar with AviPLAN?
    • See all AviPLAN articles
  • ParkCAD
    • How can I move ParkCAD to another computer?
    • Can I go from a standalone to a network installation of ParkCAD?
    • How can I become familiar with ParkCAD?
    • Why won't ParkCAD accept my boundary?
    • Can ParkCAD help me meet accessible parking requirements?
    • How can I create custom parking bay/stall in ParkCAD?
    • See all ParkCAD articles

General Installation Guide
Here are some general instructions to guide you through the installation process of our software. If you need help installing your software, please contact us directly.
  • New Licenses
    • Installing a Standalone License
    • Installing a Network License
    • Adding Seats to a Network License
    • Installing and extending Rental Licenses
    • Crossgrading between products
    • Upgrading between Single User, Single Site and Multi-site Licenses
    • See all New Licenses articles
  • Maintenance Assurance Program (MAP)
    • Instructions for renewing your MAP for Standalone Licenses
    • Instructions for renewing your MAP for Network Licenses
  • Extended Vehicle Libraries and Modules
    • Installing Extended Vehicle Libraries

Product Compatibility Information
We strive to keep our products compatible with the latest CAD platforms. Look here for information on which versions of Autodesk®, Bentley®, Bricsys®, and ZWSOFT® CAD platforms our product line supports.
  • Aircraft Data Viewer
    • Aircraft Data Viewer Compatibility Information
  • ArcPORT
    • ArcPORT Compatibility Information
  • AutoTURN
    • AutoTURN Compatibility Information
    • AutoTURN Pro Compatibility Information
    • AutoTURN Lite Compatibility Information
    • AutoTURN for Autodesk Revit Compatibility Information
    • AutoTURN Rail Compatibility Information
    • AutoTURN Online Compatibility Information
    • See all AutoTURN articles
  • AviPLAN
    • AviPLAN Turn Compatibility Information
    • AviPLAN Turn Pro Compatibility Information
    • AviPLAN Airside Compatibility Information
    • AviPLAN Airside Pro Compatibility Information
    • See all AviPLAN articles
  • GuideSIGN
    • GuideSIGN Compatibility Information
    • GuideSIGN SIGMA Compatibility Information
    • GuideSIGN Plus Compatibility Information
  • Line Design Pro
    • Line Design Pro Compatibility Information
  • NEXUS
    • NEXUS DDI Compatibility Information
    • NEXUS Compatibility Information
  • ParkCAD
    • ParkCAD Compatibility Information
  • Sign Design Pro
    • Sign Design Pro Compatibility Information
  • SITE CEM
    • SITE CEM Compatibility Information
  • SkySAFE
    • SkySAFE Compatibility Information
  • TORUS
    • TORUS Compatibility Information
  • Tricas
    • Tricas Compatibility Information
  • Legacy Products
    • AeroTURN 3D Compatibility Information
    • AeroTURN Compatibility Information
    • AeroTURN Pro 3D Compatibility Information
    • AeroTURN Pro Compatibility Information
    • Intersection Design Suite Compatibility Information
    • InVision Compatibility Information
    • See all Legacy Products articles

Can't Find What You're Looking For?

The quickest way to get help from our support team is to complete the online form accessed from the link below.
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