Licensing – SUPPORT

What are the limitations of a Team Subscription License?
The team subscription license is a pool of licenses that can be used by any user on a first-come, first-served basis. The limitation is that once a user accesses ...
What are reassignments in a User Subscription License?
User Subscription Licenses are meant to be annual licenses assigned to a single person and are not meant to be shared between different people throughout the year...
Can users access the license from more than one location?
Yes, both USL and TSL permit a single authorized user to access the license from more than one location (Eg. home and office). However, it is not permitted to sha...
My company uses strict security policies which includes only supporting specific browser agents for internet access or single sign-on. Will end users have issues accessing their license?
By default, the software uses the Chromium Embedded Framework Browser that is shipped with the software for logons. If the customer finds this is being blocked, t...
We have a proxy server filtering our outbound traffic. Will we need to configure anything?
Most likely. If the software cannot contact the My Transoft Portal it will automatically try to detect proxy settings from the system, and if that doesn’t work, i...
Can I have a network diagram of the licensing system?

How do I install a User Subscription License?
If you are installing a single User Subscription license (one user). Start the product setup, choose Set up a workstation and enter the license number and CD Key ...
How do I assign users to my license?
When you get a new User Subscription License, you will have to assign your end-users to access the license. Assign a user that already is in my.transoftsolution...
Can my users work offline with USL license? (eg. during a flight)
Yes, once the user has successfully logged in to the software using their User Subscription License (USL), the session will be held for 30 days even if there is n...
Can I use Azure Active Directory Logins for my users?
Yes, however users will still need to be assigned as Subscribed Users for a license. Under Admin -> Settings toggle the setting to Enable Azure AD SSO Invite the...
What happens when I toggle SSO on in user portal (Enable Azure AD SSO and/or Enable SAML SSO)?
When you set up SSO, when you enable either of the toggles, it will require you to login once immediately. Only after that initial login succeeds will it be enabl...
How can I use ‘Enable Azure AD SSO’ option, when I am getting an error message?
Please login to user portal (my.transoftsolutions.com) with admin account and under Admin -> Settings toggle the setting Enable Azure AD SSO. It is possible tha...

How do I install a Team Subscription License?
If you are installing a Team Subscription license on a single workstation, start the product setup, choose Set up a workstation and enter the license number and C...
How does a Team Subscription License work?
A Team Subscription License is a new cloud license option that is intended to support casual or occasional users of the software and is a good complement to a Use...
How do I set up Single Sign-on and User Provisioning?
Single Sign-on and User Provisioning will allow you to integrate the access of your end users to the portal and the software using their organizational credential...
How do I assign users to my Team Subscription License?
To access a Team Subscription License, the user must be created in the portal and then registered to the Team Subscription License. We recommend that you set up ...
How do I manage user lists if I have a User Subscription License and a Team Subscription License for the same product?
This is a very common configuration. Your high-occurrence users of the software should be using User Subscription Licenses, and your lower-occurrence users of the...
Can my users work offline (e.g., during a flight)?
Yes, they can. However, they must have been allocated a seat shortly before their trip. To prepare for offline use of the Team Subscription License: Prior to lea...

Configuring CodeMeter on a Network/server (Dongle connected to a Network/Server)
System requirements for a CodeMeter server To set up a CodeMeter server - as a network license server you will need the following: A computer with a network conn...
Import AirTOP Virtual Dongle Instructions
Please follow the steps below to install a virtual dongle and configure it for use with AirTOP: Install CodeMeter Control Center (User Runtime) (available here: ...
How do I update my AirTOP license file?
From AirTOP release version V2.4.0B1 onwards, the GUI allows the user to update its license in a simplified mode, making use of a wizard walking it through the di...

I have an old version of the software, can I get an Authorization Key if I need to re-install?
If you have a valid MAP (Maintenance Assurance Program) Subscription, Transoft Solutions will issue you a new authorization key free of charge. If the product you...
Move License to a new machine
How to move the license from one machine to another (applies to both Standalone and Network) NOTE: This article applies to products using the new authorization sy...
We performed server maintenance and I had to move the license server to another server. How can I keep my licenses valid so that my users can continue to use the software?
NOTE: For any product version that is released after February 15th, 2019 please follow instructions on the following page: https://helpdesk.transoftsolutions.com/...
I have a network license and when I check it in the admin tool it shows that license is Deactivated. Why did this happen and how to fix it?
Using our License Server Admin Tool (you can go to Start -> Programs -> product and run License Server Admin Tool), user can select their license and click on Dea...
When I start the software, I get the following alert: "The License Server could not be contacted."
This error can occur on both single user (local machine) and network licenses. For network licenses, please make sure to check the server where the license is hel...

Setting a Key product to use a different license type.
This FAQ explains how you can change your Key product license type. For example, if you previously had an evaluation version of a Key product, you may need to cha...
The client / workstation computer displays "Message Protocol Error" after updating software version
If the error shown here is encountered on the client computer after installing an updated version of the Key software. Then please update the Network Server lice...
New Key Software (Standalone installation)
Install the Key software product required this can be downloaded from the my.transoftsolutions.com portal. At the end of the installation the following screen wil...
New Key Software (Client / Workstation installation)
Install the Key software product required this can be downloaded from the my.transoftsolutions.com portal. At the end of the installation the following screen wil...
Network Server Installation
For a Network server, download and install the server service and admin from this link below: - Network Server Service and Admin Note: - The server port can be ...
Updating a Standalone installation
For a Standalone client where the licenses are local to the computer Download and install the new license manager from this link:-Transoft Solutions License mana...

My Maintenance Assurance Program (MAP) is about to expire. How can I renew my MAP?
If you would like to purchase MAP renewal, please contact our Sales to obtain purchase order. If however you have already purchased MAP renewal and would like to ...