Most likely. If the software cannot contact the My Transoft Portal it will automatically try to detect proxy settings from the system, and if that doesn’t work, it will prompt the end user to manually configure the proxy settings.
Sometimes depending on the proxy server and/or firewall configuration it might block licensing requests for other reasons. If that is the case, the customer’s IT can add these exceptions to their proxy to permit the licensing traffic:
cloud1.transoftsolutions.com, Port 443 (Primary Licensing Server)
cloud5.transoftsolutions.com, Port 443 (Redundant Licensing Server)
online-auth.transoftsolutions.com, Port 443 (Update Notifications / Error Reporting)