Frequently Asked Questions (FAQ)

Unable to Join GoToWebinar from the event link
Issue You have registered to attend a GoToWebinar event and are unable to join the event, even though you have picked the ‘check system requirements’ link and it ...
Apache Commons Text Library Vulnerability Update – October 20, 2022
Transoft Solutions and its subsidiaries have undertaken an audit in relation to the Apache Commons Text Library vulnerability (CVE-2022-42889) and can confirm tha...
Log4j Vulnerability Update – December 15, 2021
Transoft Solutions and its subsidiaries have undertaken an audit in relation to the Log4J vulnerability (CVE-2021-44228) and can confirm that none of our systems,...

How do I install a User Subscription License?
If you are installing a single User Subscription license (one user). Start the product setup, choose Set up a workstation and enter the license number and CD Key ...
How do I assign users to my license?
When you get a new User Subscription License, you will have to assign your end-users to access the license. Assign a user that already is in my.transoftsolution...
Can my users work offline? (eg. during a flight)
Yes, once the user has successfully logged in to the software, the session will be held for 30 days even if there is no access to the Internet. No Check-in/Check...
Can I use Azure Active Directory Logins for my users?
Yes, however users will still need to be assigned as Subscribed Users for a license. Under Admin -> Settings toggle the setting to Enable Azure AD SSO Invite the...
What happens when I toggle SSO on in user portal (Enable Azure AD SSO and/or Enable SAML SSO)?
When you set up SSO, when you enable either of the toggles, it will require you to login once immediately. Only after that initial login succeeds will it be enabl...
How can I use ‘Enable Azure AD SSO’ option, when I am getting an error message?
Please login to user portal (my.transoftsolutions.com) with admin account and under Admin -> Settings toggle the setting Enable Azure AD SSO. It is possible tha...

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How does a Team Subscription License work?
A Team Subscription License is a new cloud license option that is intended to support casual or occasional users of the software and is a good complement to a Use...
How do I install a Team Subscription License?
If you are installing a Team Subscription license on a single workstation, start the product setup, choose Set up a workstation and enter the license number and C...
How do I set up Single Sign-on and User Provisioning?
Single Sign-on and User Provisioning will allow you to integrate the access of your end users to the portal and the software using their organizational credential...
How do I assign users to my Team Subscription License?
To access a Team Subscription License, the user must be created in the portal and then registered to the Team Subscription License. We recommend that you set up ...
How do I manage user lists if I have a User Subscription License and a Team Subscription License for the same product?
This is a very common configuration. Your high-occurrence users of the software should be using User Subscription Licenses, and your lower-occurrence users of the...
Can my users work offline (e.g., during a flight)?
Yes, they can. However, they must have been allocated a seat shortly before their trip. To prepare for offline use of the Team Subscription License: Prior to lea...

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How do I assign someone else as an administrator in my.transoftsolutions.com?
When your company is added to my.transoftsolutions.com, the default administrator account will be assigned to the individual we have in our records who is either ...
Where can I download product updates?
Transoft product enhancements are periodically released to provide access to new features, enhancements, fixes and security updates. For many products, you can fi...

Setting the Keysoft products to obtain a licence for User or Team Subscription licencing.
Once your licenses have been assigned to an individual user in the Transoft Solutions portal (my.transoftsolutions.com). The server can be set to the User Subsc...
Client computer displays "Message Protocol Error" after updating software version
If the error shown here is encountered on the client computer after installing an updated version of the Key software. Then please update the Network Server lic...
New Key Software (Standalone installation)
Install the Key software product required this can be downloaded from the my.transoftsolutions.com portal. At the end of the installation the following screen wil...
New Key Software (Client / Workstation installation)
Install the Key software product required this can be downloaded from the my.transoftsolutions.com portal. At the end of the installation the following screen wil...
Network Server Installation
For a Network server, download and install the server service and admin from this link below: - Network Server Service and Admin Note: - The server port can be ...
Updating a Standalone installation
For a Standalone client where the licenses are local to the computer Download and install the new license manager from this link:-Transoft Solutions License mana...

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When I load your product in Bentley CONNECT/2023 edition products (MicroStation, OpenRoads Designer, etc.), all I see is a Welcome screen and after that I cannot locate the Ribbon
Our installer tries to detect your Bentley CONNECT edition product and copy the required files and configuration. However if that step is not successful, please f...
Do you have any video guides?
At the moment, our instructional video library is limited, but check back here for updates! User Subscription Licensing My Transoft Portal - Login, Download and ...
I have an old version of the software, can I get an Authorization Key if I need to re-install?
If you have a valid MAP (Maintenance Assurance Program) Subscription, Transoft Solutions will issue you a new authorization key free of charge. If the product you...
Compatibility and System Requirements
Which CAD Platform and OS is compatible with my software? Please find the compatibility list and full features at the following links: Current products AutoTU...
What is the difference between the CD Key, Installation Code, and Authorization Key?
The CD Key is alphanumeric key that came with your software package. This key is required, along with your licence number, to install the software. The Installati...
I have a new computer and reinstalled my software. Can I get a new authorization key?
NOTE: For any product version that is released after February 15th, 2019 please follow instructions on the following page: https://helpdesk.transoftsolutions.com/...

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Using AutoCAD 2024 for Arabic or Dubai SignDesign Pro & LinesDesign Pro
Take a copy of the shortcut, and simply change the exe to be 2024, as highlighted below: ACAD 2024 shortcut arguments: "C:\Program Files\Autodesk\AutoCAD 2024...
Transoft Solutions Product Usage - Information, Collection and Use
Issue: You wish to know what Information is collected by the Transoft Solutions Product Usage utility and how this will be used. Solution: The Product Usage utili...
Key Traffic Software and Bentley ProjectWise
Issue You wish to know whether Keysoft Traffic software applications run with ProjectWise. Solution All Keysoft Traffic applications run inside of full AutoCAD so...
Managing Unmaintained Perpetual Licences
Issue You have a perpetual licence that is no longer covered by a service level agreement and would like to know how to manage your licence. Solution If you hav...
How to Silently Install Traffic Products
Issue: I am looking to deploy your software company-wide. How do I silently install the traffic products using a script? Solution: Please see an example of a KeyS...
Resetting a Key software product AutoCAD profile
Load AutoCAD 2. Go to the AutoCAD Options Dialog 3. Click on the Profiles Tab 4. Click on “Rename” 5. Add “abc” to the ...

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How to open AirTOP versions (3.1 and earlier) after upgrading to AirTOP V4.0?
The latest AirTOP V4.0 is supported by Java 17 64-bit, but AirTOP versions (3.1 and earlier) require Java 8 64-bit. In order to open AirTOP versions (3.1 and ear...
Troubleshooting AirTOP
If AirTOP fails to start, please verify the following in order: Unplug and plug the CodeMeter USB dongle. Be sure that it is firmly plugged in. If you have sever...
Can I use a new AirTOP V2.4 license with my legacy version?
No, legacy AirTOP versions (2.3 or earlier) do not support the new V2.4 license type. However, from AirTOP release version V2.4.0B19 onwards, the License Manager ...
How do I update my legacy AirTOP license ?
If you are running an older version of AirTOP (version 2.3 or earlier), you will need to use CodeMeter to generate your context file for update. NOTE: you must cr...

How to add a vertical illuminance grid
Issue The simplest way, ensuring accurate results Solution The following steps are taken from the tutorial that can be found in the on-line help. The illustration...
Adding contours to a calculation grid
Issue I have calculation points but I want to see contours Solution The basic methodology for defining a grid of points and obtaining calculations involves two se...
Setting calculations to automatically refresh when a luminaire design is edited
Issue How do I ensure the calculations are always up-to-date when changes are made to my luminaires? Solution Normally, when you wish the calculation to be carri...
Creating a 3D shape, for example of a building, so that the shadow cast is included in the calculations
Issue What is the best 3D object type to use in AutoCAD for shadow casting? Solution AutoLUX currently recognizes two types of AutoCAD geometry as obstructions – ...

AutoTURN Installation – How can I move AutoTURN to another computer?
For any product version that is released after February 15th, 2019 please follow instructions on the following page: https://helpdesk.transoftsolutions.com/hc/en-...
AutoTURN Installation – How can I go from a standalone/network license to a subscription/cloud license of AutoTURN?
Please contact our Sales department via phone at +1.888.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your licen...
AutoTURN Installation – I am getting an error message when I try to uninstall your product. How can I remove it?
If you have installed AutoTURN using the SetupWorkstationSilent.msi on a workstation and you get the following error message when you try to uninstall it through ...
AutoTURN Installation – How do I load AutoTURN in MicroStation using the function keys?
Please use the following instructions: Open MicroStation CONNECT or MicroStation 2023. In MicroStation, in Search Ribbon (F4) please type Function Keys, or go to...
AutoTURN Troubleshooting – I am currently using an older AutoTURN version. What versions do you still have technical support for?
Transoft Solutions has retired the following versions: AutoTURN 10.0, 10.1, 10.2 AutoTURN 9.0 and 9.1 AutoTURN 8.0, 8.1 and 8.2 AutoTURN 7.0 AutoTURN 6.0 and 6.1 ...
AutoTURN Troubleshooting – When I start AutoTURN in AutoCAD, all I see is a Welcome screen and after that I cannot locate the AutoTURN toolbar, menu or ribbon.
If the AutoTURN toolbar, menu or ribbon tab is not visible and you are sure the AutoTURN application is loaded, you can restore it as below: In the AutoCAD comma...

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How do I log off from my AutoTURN Online Integrated
To reset AutoTURN Online Integrated settings or log off from your AutoTURN Online Integrated account please launch Revit, click on Licensing and click on Sign Out...
I don't have AutoTURN Online Integrated ribbon in my Revit workspace
Please check if you have the following file installed: "C:\ProgramData\Autodesk\Revit\Addins\[Revit Version]\AutoTURNOnline.addin" If you have the file and still ...

Which AviPLAN version is the equivalent of my AeroTURN/PathPlanner version?
AeroTURN >> AviPLAN Turn AeroTURN 3D >> AviPLAN Turn Pro AeroTURN Pro >> AviPLAN Airside AeroTURN Pro 3D >> AviPLAN Airside Pro PathPlanner Turn >> AviPLAN Turn ...
What will happen to AeroTURN/PathPlanner when I upgrade to AviPLAN?
For license holders upgrading from AeroTURN/PathPlanner to AviPLAN, the AviPLAN authorization process will involve converting the existing AeroTURN/PathPlanner li...
Can I open AeroTURN/PathPlanner simulations with AviPLAN?
Yes. The first time you open a drawing with AviPLAN, it will be scanned to determine whether it contains any AeroTURN/PathPlanner data. If data is found, you will...
How can I move AviPLAN to another computer?
To move AviPLAN from one standalone computer to another, please use the Move Program procedure which is outlined in AviPLAN user's guide.
I need a specific aircraft/vehicle that I cannot find in AviPLAN. Is there a way to add it to my library?
Please check the Software Update page to see if a library update is available for your AviPLAN version. Library updates for AviPLAN are released on a monthly bas...
How can I become more familiar with AviPLAN?
AviPLAN is delivered with a number of interactive step-by-step tutorials. To play the various tutorials and see what the software can do, click Tutorials on the A...

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Can I use a shared network location or a custom folder to save and retrieve user content?
Yes. You can point all or part of your user content to locations other than %appdata%, including shared network location. GuideSIGN has a config tool located in t...
When I start GuideSIGN in Bentley product CONNECT/2023 version (MicroStation, OpenRoads Designer, etc.), all I see is a Welcome screen and after that I cannot locate the GuideSIGN toolbar or ribbon.
Please refer to the following document for updated instructions: https://helpdesk.transoftsolutions.com/hc/en-us/articles/17805943338643-When-I-load-your-product-...
How can I move GuideSIGN to another computer?
NOTE: For any product version that is released after February 15th, 2019 please follow instructions on the following page: https://helpdesk.transoftsolutions.com/...
How can I go from a standalone to a network installation?
Please contact our Sales department via phone at 604.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your network ...
I am currently using an older GuideSIGN version. What versions do you still have technical support for?
Transoft Solutions has retired GuideSIGN versions: 1.0, 2.0, 3.0, 4.0, 4.1, 4.2, 4.3, 4.4, 5.0 and 6.0. We are unable to answer any technical support questions re...
When I start GuideSIGN in AutoCAD® all I get is a Welcome screen, and after that I cannot locate your toolbar or menu.
Please start AutoCAD®. Then type CUI in the command line so that Customize User Interface dialog box is displayed. In the top left section, expand Partial Customi...

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Is InVision a standalone product?
InVision is a complementary product for AutoTURN 6.0 (or higher) products and does not create or alter original designs. InVision creates .avi videos from drawing...
What kind of files do I need to work with InVision?
You will need to work with DWG or DGN files that contain AutoTURN 6.0 (or higher) vehicle simulations.
How can I become more familiar with InVision?
InVision Help on the Web has online tutorials that will help you get started quickly. Click Help on the InVision toolbar to access the Getting Started and Tutoria...
Can InVision be used on a workstation that does not have AutoTURN installed?
Yes. InVision can be installed and used on a workstation that does not have AutoTURN. InVision is used in AutoCAD® or MicroStation® and only needs to use drawing...

Check for correct CRASH STATS19 format
Issue Data supplied from CRASH in the STATS19 2024 format Solution Open the XML file using Notepad or similar If the first lines of the code contain “STATS19Ex...
KeyACCIDENT: non-STATS19 codes ‘hot fix’
IssueData imports from CRASH will not import into KeyACCIDENT.BackgroundWe understand that the Oct 2023 release of CRASH v10.0 has introduced a non-compliant code...
Importing 2011 format data from CRASH v10 into KeyACCIDENT – missing Contributory Factor participant details
Issue: Data from CRASH version 10 won’t import into KeyACCIDENT – some records have missing Contributory Factor participants. Although CRASH still provides a 2011...
Importing 2011 format data from CRASH v10 into KeyACCIDENT – Pedestrian Crossing Control coded as 9
Issue: Data from CRASH version 10 won’t import into KeyACCIDENT – some records are coded with pedestrian crossing control as 9. Although CRASH still provides a 20...
Importing STATS19 2024 format data into KeyACCIDENT
Issue: You wish to import CRASH version 10 data into KeyACCIDENT, or STATS19 2024 data in another format. Solution: You will need KeyACCIDENT v8.0 to import the l...
How to transfer a KeyACCIDENT database to a new server
The best/easiest process (in our experience) is to do the following process for each database: 1. Load KeyACCIDENT while pointed at the old server (client-base...

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Copying properties and data from one street light to another
Issue You have a street light with certain properties and you want other symbols in your drawing to be the same. It is time consuming to set these individually us...
How to create a lighting column with multiple brackets and luminaires
Issue I want to create a column that includes two different luminaires, mounted at different heights Solution In the LIGHTSMANAGER command dialog, it is possible ...
How to Create a good pre-set symbol for use on a drawing
Issue In the Lights Manager dialog, there are a number of symbols when I first start KeyLIGHTS, but I’d like to create my own. Solution The LIGHTSMANAGER command ...
How to change the status of proposed to column to existing once installed
Issue The simplest way, requiring minimal input Solution The easiest way to achieve this is simply to change the status of the newly installed columns from propos...

Hatching - what is the centre imaginary line
Issue Whenever I am drawing hatching I get a question about automatically creating a centre line. I always say yes to it, but wonder what is it all about? Solutio...
Why is there an Attach to Surface button?
Issue: In the ribbon menu "Keysoft BIM 3D" there are items to attach and detach from the surface. But markings and other 3D items are automatically draped onto th...
Symbols, blocks and real text inserted too large
Issue When inserting an arrow, bike symbol or other block, it comes in much too big. This can also happen when in KeySIGN with the Real text letter blocks. Sol...
Saving KEYOPTIONS settings
ISSUE: When using the KEYOPTIONS command there are a number of defaults and both set or save buttons available. I never know which is best for me to use. EXPLANAT...

What formats of OS data are supported by KeyOSC
I am setting up a connection to the mapping but I need to know what formats/databases are supported KeyOSC is designed to load OS MasterMap into AutoCAD. Mapping ...
KeyOSC Classic mode - Configure for WFS a server
Issue: I want to use the Classic Mode of KeyOSC (like 4.2) and still configure the WSF server to point to the OS Data hub. Solution: Here are the steps to config ...
Changing Visual Styles for your mapping in version 4
I like the classic KeyOSC style for maps but sometimes a different visual style suits us better A new feature of KeyOSC version 4, released in the middle of Novem...
Loading Aerial Photography as an Overlay in my Drawing Using KeyOSC
I wish to add imagery to my drawing as a backdrop to my design in AutoCAD With an Autodesk subscription, you have access to load Bing maps into AutoCAD. This prov...
Using OS Terrain 5 data to create a digital terrain model
Using OS Terrain 5 data to create a digital terrain model Increasingly, with the availability of 3D design functionality, and tools to determine clashes between p...
Draping MasterMap onto a digital terrain model (DTM)
I have a surface in AutoCAD Civil 3D but I can’t seem to get KeyOSC to place the mapping onto the surface Keysoft Solutions’ products have, for some time now, bee...

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When using Eurocode 1 for my wind method I get a warning triangle on the status bar of KeyPOST
When you see the warning triangle, and the wind method chosen is shown in blue text as a link on which you can click (like a web page), this is not indicative o...
How do the new Passive Safety Options work
KeyPOST includes functionality to ensure you design passive safety structures (updated in version 4). This adds extra choices for designers who may not be familia...
How to create a new design proposal
The simplest way, requiring minimal input If you have a design proposal open, make sure any changes to this are saved. You may wish to close the proposal by sele...
I need to produce an asymmetric design but KeyPOST only suggest symmetrical ones
KeyPOST always produces symmetrical, balanced suggestions but sometimes you will need to move post positions for good engineering reasons Many users will be able ...
Understanding wind loadings and the Standards – when do I select Eurocode 1 and when do I select 12899?
I have a choice of Standards to use for my wind loading, which is most suitable? There are three ways in total provided for you to define a wind load in KeyPOST...
Creating a new Environs
How do I create a new Environs to allow for more refined wind loads for a specific location? Wind loading is inextricably linked to location. Knowing factors s...

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Can I share my KeySCAPE Database saved on a File Synchronisation System, such as Drop Box, Google Drive, One Drive, SharePoint, etc.?
Issue You would like to consider moving your KeySCAPE database from a dedicated network server to a cloud-based file store, such as Drop Box, Google Drive, One Dr...
How to Wrap Text in a KeySCAPE Label and Schedule
Issue You have inserted a plant specification label or schedule in the drawing and the text shows as a single line when you would like the text to wrap onto other...
The use of KeySCAPE silent install option
The KeySCAPE silent install option has been updated to include the ability to set the licensing details from the command line. (This does not apply for KeySCAPE L...
Red Markers Appear on your KeySCAPE Drawing
Issue The red markers appear on your drawing, and you wish to know what these mean and how to remove them. Solution The red marker is a non-plottable Glyph that...
Keysoft Landscape Software and Bentley ProjectWise
Issue You wish to know whether Keysoft Landscape software applications run with ProjectWise. Solution KeySCAPE and KeyTREE Both applications run inside of full Au...
Grass areas display with a dense hatch and ‘Invalid Measurement’ message
Issue When adding a grass area, the stipple shows as a dense hatch outside the area and a warning message reports ‘Invalid Measurement’. This is most likely to...

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KeySCAPE Objects Failed to Import – Input curve loop
Issue You are trying to import a *.kml/kmz file exported from KeySCAPE for AutoCAD and a “Some KeySCAPE objects failed to Import” warning appears. When you expa...
Publishing the Revit Shared Coordinate to an AutoCAD drawing
Issue You have created a planting drawing in KeySCAPE, for AutoCAD, or KeySCAPE LT and wish to export this to KeySCAPE RT. To ensure the imported planting overla...
Defining and setting different Annotation Styles for KeySCAPE objects in the model
Issue You have several objects in the model already or wish new object to display different content displayed for selected KeySCAPE objects compared to others. ...
Setting KeySCAPE RT to use the US database with your preferred density settings
Issue You would like to use the US database and define appropriate density settings. Solution 1. Open Revit and go to KeySCAPE>Project Setup3. Next to Softworks ...
Sharing your Softworks Database
Issue You would like to share your plant database with others using KeySCAPE RT or ensure that it is backed up on a network drive. Solution 1. Open Windows Explor...

Boundary Signs - how to design them
Issue Boundary sign designs always present some additional challenges, because you have a lot of freedom to step away from normal rules. Colours, sizes, shapes an...
Symbols, blocks and real text inserted too large
Issue When inserting an arrow, bike symbol or other block, it comes in much too big. This can also happen when in KeySIGN with the Real text letter blocks. Solut...
Sign Design - text inside a specific sized border
ISSUE: Usually when doing sign design the border is created at the end and it size depends upon the contents. However sometimes we have a particular sized sign we...
DestinationBlock - when do you use a 2nd route number
Issue When I am creating a list of 2 or 3 destinations and 2 or 3 route numbers, then the button that lets me enter a 2nd route number doesn't put this next to th...
Auto LaneSign - it never seems to produce the right number of lanes
Issue Do you often find that when you use Auto LaneSign the arrows, lane dashes and other items end up in different positions to what you envisaged? Solution The ...

Saving KEYOPTIONS settings
ISSUE: When using the KEYOPTIONS command there are a number of defaults and both set or save buttons available. I never know which is best for me to use. EXPLANAT...
Advanced Phase Labels in KeySIGNALS
ISSUE: A new function has been added into 8.4.5 of KeySIGNALS called Advanced Phase Label. What is the difference between advanced phase labels and traditional ph...
Why is there an Attach to Surface button?
Issue: In the ribbon menu "Keysoft BIM 3D" there are items to attach and detach from the surface. But markings and other 3D items are automatically draped onto th...

How to Wrap Text in a KeyTREE Label and Schedule
Issue You have inserted a plant specification label or schedule in the drawing and the text shows as a single line when you would like the text to wrap onto other...
Creating a group from Trees
In KeyTREE we can create a tree group from individual trees. This can be useful if you want to create a combined canopy or RPA for a collection of trees, which is...
Importing Tree Groups and Hedges
Issue You wish to know how to record tree groups and hedges on site and wish to import these into your drawing using KeyTREE Solution KeyTREE v12.0 and later vers...
How to find an object using a specification in KeySCAPE or KeyTREE
Issue A specification appears in the schedule and you wish to locate the object(s) using this in the drawing.. Solution You can locate and zoom to objects that ar...
Can I run my Keysoft Software on a Apple Mac or MacBook?
Issue You would like to run your KeySCAPE, KeySCAPE LT, KeyTREE or KeyTREE LT software on an Apple macOS based computer or laptop. Solution KeySCAPE and KeyTREE r...
RPA for Veteran Trees
Issue Section 4.6 of BS 5837:2012 provides a methodolgy for calculating the Root Protesction Area (RPA) for trees and KeyTREE uses this to calculate the RPA that ...

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How can I move NEXUS to another computer?
NOTE: For any product version that is released after February 15th, 2019 please follow instructions on the following page: https://helpdesk.transoftsolutions.com/...
How can I go from a standalone to a network installation?
Please contact our Sales department via phone at 604.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your network ...
When I start NEXUS in AutoCAD®, all I see is a Welcome screen and after that I cannot locate the NEXUS toolbar or menu.
Please start AutoCAD®, type CUI on the command line so that Customize User Interface dialog box is displayed. In the top left section, expand Partial Customizatio...
I have installed MicroStation® V8i on a machine where I have already had NEXUS. Now when I load NEXUS, the toolbar comes up blank.
If MicroStation® V8i is installed after installing NEXUS, the toolbar will come up blank (i.e. no icons). This issue can be remedied by copying the NEXUS.dll, whi...
How do I load NEXUS in MicroStation® using the function keys?
Please use the following instructions: Open MicroStation® Go to Workspace -> Function Keys On the right hand side you will have drop down list. Please select on...
How can I become more familiar with NEXUS?
NEXUS ships with interactive step-by-step tutorials. Play the various tutorials to see what NEXUS can do. Click Tutorials on the NEXUS menu or toolbar. You can al...

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How can I move ParkCAD to another computer?
NOTE: For any product version that is released after February 15th, 2019 please follow instructions on the following page: https://helpdesk.transoftsolutions.com...
Can I go from a standalone to a network installation of ParkCAD?
Please contact our Sales department via phone at 1.604.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your networ...
How can I become familiar with ParkCAD?
ParkCAD ships with interactive step-by-step tutorials and example files. Play the various tutorials to see what ParkCAD can do. Click Tutorials on the ParkCAD men...
Why won't ParkCAD accept my boundary?
The first step is to ensure that the lines making up your boundary are on the two layers indicated in Properties for the Physical and Access layers. By default, t...
Can ParkCAD help me meet accessible parking requirements?
Yes - in terms of parking stall sizes, you can either: a. Create a new parking standard within ParkCAD that includes all of the different layouts needed, or b. Ed...
How can I create custom parking bay/stall in ParkCAD?
In the Design Parameters tool click the User Defined Stalls category. Click New. Specify the Name of the user defined stall type. Specify the Width of the user d...

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How can I move SIGMA to another computer?
NOTE: For any product version that is released after February 15th, 2019 please follow instructions on the following page: https://helpdesk.transoftsolutions.com/...
How can I go from a standalone to a network installation?
Please contact our Sales department via phone at 604.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your network ...
When I start SIGMA in AutoCAD® 2010, 2011 or 2012, all I get is a Welcome screen, and after that I cannot locate your toolbar or menu.
Please start AutoCAD® and type CUI on the command line so that Customize User Interface dialog box is displayed. In the top left section, expand Partial Customiza...
I have installed MicroStation® V8i on a machine where I have already had SIGMA. Now when I load SIGMA, the toolbar comes up blank.
If MicroStation ®V8i is installed after installing SIGMA, the toolbar will come up blank (i.e. no icons). Problem can be remedied by copying SIGMA.dll, which can ...
How do I load SIGMA 1.0 in MicroStation® using function keys?
Please use the following instructions: Open MicroStation® Go to Workspace -> Function Keys On the right hand side you will have drop down list. Please select on...
How can I become more familiar with SIGMA?
When using SIGMA tools you will always have option of clicking on Help button which will display detailed information on the available options for the selected tool.

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How can I move TORUS to another computer?
NOTE: For any product version that is released after February 15th, 2019 please follow instructions on the following page: https://helpdesk.transoftsolutions.com/...
How can I go from a standalone to a network installation of TORUS?
Please contact our Sales department via phone at 604.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your network ...
When I start TORUS in AutoCAD®, all I see is a Welcome screen and after that I cannot locate the TORUS toolbar or menu.
Please start AutoCAD®, type CUI on the command line so that Customize User Interface dialog box is displayed. In the top left section, expand Partial Customizatio...
I have installed MicroStation® V8i on a machine where I have already had TORUS. Now when I load TORUS, the toolbar comes up blank.
If MicroStation® V8i is installed after installing TORUS, the toolbar will come up blank (i.e. no icons). This issue can be remedied by copying the TORUS.dll, whi...
How do I load TORUS in MicroStation® using the function keys?
Please use the following instructions: Open MicroStation® Go to Workspace -> Function Keys On the right hand side you will have drop down list. Please select on...
How can I become more familiar with TORUS?
TORUS ships with interactive step-by-step tutorials. Play the various tutorials to see what TORUS can do. Click Tutorials on the TORUS menu or toolbar. You can al...

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