Frequently Asked Questions (FAQ)

• What is the difference between the CD Key, Installation Code, and Authorization Key?
  The CD Key is the 12 character alphanumeric key that came with your software package. This key is required, along with your licence number, to install the softwar...
• I have a new computer and reinstalled my software. Can I get a new authorization key?
  For Standalone installations, please use the Move Program function as outlined in the Help files. If you follow the Move Program procedure as described below, you...
• We performed server maintenance and I had to move the license server to another server. How can I keep my licenses valid so that my users can continue to use the software?
  For Network installations, please use the Move License function as outlined in the Help. Please follow the steps below: Install the product on the new machine Br...
• When I start your product in AutoCAD, all I get is a Welcome screen, and after that I cannot locate your toolbar or menu.
  Please start AutoCAD then type CUI on the command line so that Customize User Interface dialog box is displayed. In the top left section, expand the Partial Custo...
• I have installed MicroStation V8i® on a machine where it already has your product set up. Now when I load your product, the toolbar comes up blank.
  If MicroStation® V8i is installed on a workstation after installing one of our products, the toolbar will come up blank (i.e. no icons). This issue can be remedie...
• My Maintenance Assurance Program (MAP) is about to expire. How can I renew my MAP?
  The Renew MAP function allows you to renew your maintenance contract online. Standalone Installations   For Standalone licenses, the Renew MAP option is located i...

• How can I move AutoTURN to another computer?
  To move AutoTURN from one standalone computer to another, please use the Move Program procedure which is outlined in AutoTURN user's guide. For Example: Insta...
• How can I go from a standalone to a network installation of AutoTURN?
  Please contact our Sales department via phone at 604.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your network ...
• I am currently using an older AutoTURN version. What versions do you still have technical support for?
  Transoft Solutions has retired AutoTURN versions: 1.0, 2.0, 3.0, 4.0, 4.1, 4.2, 5.0, 5.1, 6.0, 6.1, 7.0, 8.0, 8.1 and 8.2. We are unable to answer any technical s...
• There appears to be a problem with the database
  A database open failed message indicates that AutoTURN is not able to connect to the local database. When you perform the AutoTURN Workstation installation please...
• When I start AutoTURN in AutoCAD® 2010, 2011 or 2012, all I see is a Welcome screen and after that I cannot locate the AutoTURN toolbar or menu.
  Por favor inicie AutoCAD y escriba CUI en la línea de comando para que la Interfaz de usuario aparezca. Arriba y à la izquierda de la ventana, haga clic en las fl...
• When I start AutoTURN, I get the following alert: "The License Server could not be contacted."
  There are two problems that can cause this error: A. The Transoft Solutions License Server is not started. To check if the License Server is running: Select Sta...

• How can I move TORUS to another computer?
  To move TORUS from one standalone computer to another, please use the Move Program procedure which is outlined in TORUS user’s guide. For Example: Install TOR...
• How can I go from a standalone to a network installation of TORUS?
  Please contact our Sales department via phone at 604.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your network ...
• When I start TORUS in AutoCAD®, all I see is a Welcome screen and after that I cannot locate the TORUS toolbar or menu.
  Please start AutoCAD®, type CUI on the command line so that Customize User Interface dialog box is displayed. In the top left section, expand Partial Customizatio...
• I have installed MicroStation® V8i on a machine where I have already had TORUS. Now when I load TORUS, the toolbar comes up blank.
  If MicroStation® V8i is installed after installing TORUS, the toolbar will come up blank (i.e. no icons). This issue can be remedied by copying the TORUS.dll, whi...
• How do I load TORUS in MicroStation® using the function keys?
  Please use the following instructions: Open MicroStation® Go to Workspace -> Function Keys On the right hand side you will have drop down list. Please select...
• How can I become more familiar with TORUS?
  TORUS ships with interactive step-by-step tutorials. Play the various tutorials to see what TORUS can do. Click Tutorials on the TORUS menu or toolbar. You can al...

• How can I move NEXUS to another computer?
  To move NEXUS from one standalone computer to another, please use the Move Program procedure which is outlined in NEXUS user’s guide. For Example: Install NEX...
• How can I go from a standalone to a network installation?
  Please contact our Sales department via phone at 604.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your network ...
• When I start NEXUS in AutoCAD®, all I see is a Welcome screen and after that I cannot locate the NEXUS toolbar or menu.
  Please start AutoCAD®, type CUI on the command line so that Customize User Interface dialog box is displayed. In the top left section, expand Partial Customizatio...
• I have installed MicroStation® V8i on a machine where I have already had NEXUS. Now when I load NEXUS, the toolbar comes up blank.
  If MicroStation® V8i is installed after installing NEXUS, the toolbar will come up blank (i.e. no icons). This issue can be remedied by copying the NEXUS.dll, whi...
• How do I load NEXUS in MicroStation® using the function keys?
  Please use the following instructions: Open MicroStation® Go to Workspace -> Function Keys On the right hand side you will have drop down list. Please select...
• How can I become more familiar with NEXUS?
  NEXUS ships with interactive step-by-step tutorials. Play the various tutorials to see what NEXUS can do. Click Tutorials on the NEXUS menu or toolbar. You can al...

• How can I become more familiar with InVision?
  InVision Help on the Web has online tutorials that will help you get started quickly. Click Help on the InVision toolbar to access the Getting Started and Tutoria...
• Is InVision compatible with AutoCAD 2012?
  Yes, InVision 2.0 is compatible with AutoCAD 2012. Full compatibility list can be checked here (expand CAD Platform Compatibility section on that page).
• Is InVision a standalone product?
  InVision is a complementary product for AutoTURN 6.0 (or higher) products and does not create or alter original designs. InVision creates .avi videos from drawing...
• What kind of files do I need to work with InVision?
  You will need to work with DWG or DGN files that contain AutoTURN 6.0 (or higher) vehicle simulations.
• Can InVision be used on a workstation that does not have AutoTURN installed?
  Yes. InVision can be installed and used on a workstation that does not have AutoTURN. InVision is used in AutoCAD® or MicroStation® and only needs to use drawing...

• How can I move GuideSIGN to another computer?
  To move GuideSIGN from one Standalone computer to another, please use the Move Program procedure which is outlined in GuideSIGN user’s guide. For Example: Inst...
• How can I go from a standalone to a network installation?
  Please contact our Sales department via phone at 604.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your network ...
• I am currently using an older GuideSIGN version. What versions do you still have technical support for?
  Transoft Solutions has retired GuideSIGN versions: 1.0, 2.0, 3.0, 4.0, 4.1, 4.2, 4.3, 4.4, and 5.0. We are unable to answer any technical support questions regard...
• When I start GuideSIGN in AutoCAD® all I get is a Welcome screen, and after that I cannot locate your toolbar or menu.
  Please start AutoCAD®. Then type CUI in the command line so that Customize User Interface dialog box is displayed. In the top left section, expand Partial Customi...
• How can I become more familiar with GuideSIGN?
  GuideSIGN ships with interactive step-by-step tutorials and example files. Play the various tutorials to see what GuideSIGN can do. Click Tutorials on the GuideSI...
• Why am I not able to place anything in the panel?
  If you are a MicroStation® user, please go to Workspace -> Preferences -> Look and Feel, and set the Default Tool to Selection.

• How can I move SIGMA to another computer?
  To move SIGMA from one Standalone computer to another, please use the Move Program procedure which is outlined in SIGMA user's guide.
• How can I go from a standalone to a network installation?
  Please contact our Sales department via phone at 604.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your network ...
• When I start SIGMA in AutoCAD® 2010, 2011 or 2012, all I get is a Welcome screen, and after that I cannot locate your toolbar or menu.
  Please start AutoCAD® and type CUI on the command line so that Customize User Interface dialog box is displayed. In the top left section, expand Partial Customiza...
• I have installed MicroStation® V8i on a machine where I have already had SIGMA. Now when I load SIGMA, the toolbar comes up blank.
  If MicroStation ®V8i is installed after installing SIGMA, the toolbar will come up blank (i.e. no icons). Problem can be remedied by copying SIGMA.dll, which can ...
• How do I load SIGMA 1.0 in MicroStation® using function keys?
  Please use the following instructions: Open MicroStation® Go to Workspace -> Function Keys On the right hand side you will have drop down list. Please select...
• How can I become more familiar with SIGMA?
  When using SIGMA tools you will always have option of clicking on Help button which will display detailed information on the available options for the selected tool.

• Which AviPLAN version is the equivalent of my AeroTURN/PathPlanner version?
  AeroTURN >> AviPLAN Turn AeroTURN 3D >> AviPLAN Turn Pro AeroTURN Pro >> AviPLAN Airside AeroTURN Pro 3D >> AviPLAN Airside Pro PathPlann...
• What will happen to AeroTURN/PathPlanner when I upgrade to AviPLAN?
  For license holders upgrading from AeroTURN/PathPlanner to AviPLAN, the AviPLAN authorization process will involve converting the existing AeroTURN/PathPlanner li...
• Can I open AeroTURN/PathPlanner simulations with AviPLAN?
  Yes. The first time you open a drawing with AviPLAN, it will be scanned to determine whether it contains any AeroTURN/PathPlanner data. If data is found, you will...
• How can I move AviPLAN to another computer?
  To move AviPLAN from one standalone computer to another, please use the Move Program procedure which is outlined in AviPLAN user's guide.
• I need a specific aircraft/vehicle that I cannot find in AviPLAN. Is there a way to add it to my library?
  Please check the Software Update page to see if a library update is available for your AviPLAN version. Library updates for AviPLAN are released on a monthly bas...
• How can I become more familiar with AviPLAN?
  AviPLAN is delivered with a number of interactive step-by-step tutorials. To play the various tutorials and see what the software can do, click Tutorials on the A...

• How can I move ParkCAD to another computer?
  To move ParkCAD from one Standalone computer to another, follow these steps: Click Program Settings on the ParkCAD toolbar Select the Licensing Category Click M...
• Can I go from a standalone to a network installation of ParkCAD?
  Please contact our Sales department via phone at 1.604.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your networ...
• How can I become familiar with ParkCAD?
  ParkCAD ships with interactive step-by-step tutorials and example files. Play the various tutorials to see what ParkCAD can do. Click Tutorials on the ParkCAD men...
• Why won't ParkCAD accept my boundary?
  The first step is to ensure that the lines making up your boundary are on the two layers indicated in Properties for the Physical and Access layers. By default, t...
• Can ParkCAD help me meet ADA requirements?
  Yes - in terms of parking stall sizes, you can either: a. Create a new parking standard within ParkCAD that includes all of the different layouts needed, or b. Ed...
• Can I use AutoCAD® tools on the ParkCAD elements I have created?
  You must first explode the ParkCAD elements if you want to modify the geometry with AutoCAD® tools. We suggest that you experiment with the ParkCAD Edit tools bef...