Frequently Asked Questions (FAQ)

• How do I install a User Subscription License?
  If you are installing a single User Subscription license (one user). Start the product setup, choose Set up a workstation and enter the CD Key and license number ...
• How do I assign users to my license?
  When you get a new User Subscription License, you will have to assign your end-users to access the license.   Assign a user that already is in my.transoftsolution...
• Can my users work offline? (eg. during a flight)
  Yes, once the user has successfully logged in to the software, the session will be held for 30 days even if there is no access to the Internet.  No Check-in/Check...
• Can I use Azure Active Directory Logins for my users?
  Yes, however users will still need to be assigned as Subscribed Users for a license. Under Admin -> Settings toggle the setting to enable Azure AD SSO Invite the...
• When I upgrade from a Site License to a User Subscription License, how will that work?
  If you have an existing Site License and you choose to upgrade to a User Subscription license, you will be issued a new license of the software. Once your order h...
• When and how often do users have to login to use the software?
  When the user first runs a product on a User Subscription License they will be prompted to login using their my.transoftSolutions.com account credentials. The sof...
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• How do I assign someone else as an administrator in my.transoftsolutions.com?
  When your company is added to my.transoftsolutions.com, the default administrator account will be assigned to the individual we have in our records who is either ...
• Where can I download product updates?
  Transoft product enhancements are periodically released to provide access to new features, enhancements, fixes and security updates. For many products, you can fi...

• Do you have any video guides?
  At the moment, our instructional video library is limited, but check back here for updates! User Subscription Licensing My Transoft Portal - Login, Download and ...
• I have an old version of the software, can I get an Authorization Key if I need to re-install?
  If you have a valid MAP (Maintenance Assurance Program) Subscription, Transoft Solutions will issue you a new authorization key free of charge. If the product you...
• Compatibility and System Requirements
  Which CAD Platform and OS is compatible with my software? Please find the compatibility list and full features at the following links: Current products Auto...
• What is the difference between the CD Key, Installation Code, and Authorization Key?
  The CD Key is alphanumeric key that came with your software package. This key is required, along with your licence number, to install the software. The Installati...
• I have a new computer and reinstalled my software. Can I get a new authorization key?
  NOTE: For any product version that is released after February 15th, 2019 please follow instructions on the following page: https://helpdesk.transoftsolutions.com/...
• During the installation process, I get the error message that the product registration failed. How do I fix that?
  Please browse to the License Server folder. If you have selected a default installation path then: If you have a 32-bit OS, please browse to: C:\Program Files\Tra...
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• How do I update my AirTOP license file?
  From AirTOP release version V2.4.0B1 onwards, the GUI allows the user to update its license in asimplified mode, making use of a wizard walking it through the dif...
• How do I update my legacy AirTOP license ?
  If you are running an older version of AirTOP (version 2.3 or earlier), you will need to use CodeMeter to generate your context file for update. NOTE: you must cr...

• When I start AutoTURN in Bentley product CONNECT version (MicroStation, OpenRoads Designer, etc.), all I see is a Welcome screen and after that I cannot locate the AutoTURN toolbar or ribbon.
  If the AutoTURN toolbar or ribbon tab is not visible and you are sure the AutoTURN application is loaded, you can restore it by following these steps: 1. Please s...
• I am currently using an older AutoTURN version. What versions do you still have technical support for?
  Transoft Solutions has retired the following versions: AutoTURN 9.0 and 9.1 AutoTURN 8.0, 8.1 and 8.2 AutoTURN 7.0 AutoTURN 6.0 and 6.1 AutoTURN 5.0 and 5.1 AutoT...
• When I start AutoTURN, I get the following alert: "An error occurred when synchronizing the network database." (applicable to AutoTURN 10.0 and newer)
  A database synchronization failed error message indicates that the workstation is not able to communicate with the server database.Still, users can continue and w...
• When I start AutoTURN in AutoCAD, all I see is a Welcome screen and after that I cannot locate the AutoTURN toolbar, menu or ribbon.
  If the AutoTURN toolbar, menu or ribbon tab is not visible and you are sure the AutoTURN application is loaded, you can restore it as below: In the AutoCAD comma...
• I need a design vehicle using a specific configuration that I cannot find in AutoTURN. Where can I find other vehicles to use with my software?
  We now have Manufacturer Based Vehicle libraries available through transoftsolutions.com and our Sales team. You may follow the link below to see the vehicles we ...
• How can I become more familiar with AutoTURN?
  AutoTURN ships with interactive step-by-step tutorials. To play the various tutorials and see what the software can do, click Tutorials on the AutoTURN menu or to...
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• How can I move TORUS to another computer?
  NOTE: For any product version that is released after February 15th, 2019 please follow instructions on the following page: https://helpdesk.transoftsolutions.com/...
• How can I go from a standalone to a network installation of TORUS?
  Please contact our Sales department via phone at 604.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your network ...
• When I start TORUS in AutoCAD®, all I see is a Welcome screen and after that I cannot locate the TORUS toolbar or menu.
  Please start AutoCAD®, type CUI on the command line so that Customize User Interface dialog box is displayed. In the top left section, expand Partial Customizatio...
• I have installed MicroStation® V8i on a machine where I have already had TORUS. Now when I load TORUS, the toolbar comes up blank.
  If MicroStation® V8i is installed after installing TORUS, the toolbar will come up blank (i.e. no icons). This issue can be remedied by copying the TORUS.dll, whi...
• How do I load TORUS in MicroStation® using the function keys?
  Please use the following instructions: Open MicroStation® Go to Workspace -> Function Keys On the right hand side you will have drop down list. Please select on...
• How can I become more familiar with TORUS?
  TORUS ships with interactive step-by-step tutorials. Play the various tutorials to see what TORUS can do. Click Tutorials on the TORUS menu or toolbar. You can al...
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• How can I move NEXUS to another computer?
  NOTE: For any product version that is released after February 15th, 2019 please follow instructions on the following page: https://helpdesk.transoftsolutions.com/...
• How can I go from a standalone to a network installation?
  Please contact our Sales department via phone at 604.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your network ...
• When I start NEXUS in AutoCAD®, all I see is a Welcome screen and after that I cannot locate the NEXUS toolbar or menu.
  Please start AutoCAD®, type CUI on the command line so that Customize User Interface dialog box is displayed. In the top left section, expand Partial Customizatio...
• I have installed MicroStation® V8i on a machine where I have already had NEXUS. Now when I load NEXUS, the toolbar comes up blank.
  If MicroStation® V8i is installed after installing NEXUS, the toolbar will come up blank (i.e. no icons). This issue can be remedied by copying the NEXUS.dll, whi...
• How do I load NEXUS in MicroStation® using the function keys?
  Please use the following instructions: Open MicroStation® Go to Workspace -> Function Keys On the right hand side you will have drop down list. Please select on...
• How can I become more familiar with NEXUS?
  NEXUS ships with interactive step-by-step tutorials. Play the various tutorials to see what NEXUS can do. Click Tutorials on the NEXUS menu or toolbar. You can al...
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• Is InVision a standalone product?
  InVision is a complementary product for AutoTURN 6.0 (or higher) products and does not create or alter original designs. InVision creates .avi videos from drawing...
• What kind of files do I need to work with InVision?
  You will need to work with DWG or DGN files that contain AutoTURN 6.0 (or higher) vehicle simulations.
• How can I become more familiar with InVision?
  InVision Help on the Web has online tutorials that will help you get started quickly. Click Help on the InVision toolbar to access the Getting Started and Tutoria...
• Can InVision be used on a workstation that does not have AutoTURN installed?
  Yes. InVision can be installed and used on a workstation that does not have AutoTURN. InVision is used in AutoCAD® or MicroStation® and only needs to use drawing...

• When I start GuideSIGN in Bentley product CONNECT version (MicroStation, OpenRoads Designer, etc.), all I see is a Welcome screen and after that I cannot locate the GuideSIGN toolbar or ribbon.
  If the GuideSIGN toolbar or ribbon tab is not visible and you are sure the GuideSIGN application is loaded, you can restore it by following these steps: 1. Please...
• How can I move GuideSIGN to another computer?
  NOTE: For any product version that is released after February 15th, 2019 please follow instructions on the following page: https://helpdesk.transoftsolutions.com/...
• How can I go from a standalone to a network installation?
  Please contact our Sales department via phone at 604.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your network ...
• I am currently using an older GuideSIGN version. What versions do you still have technical support for?
  Transoft Solutions has retired GuideSIGN versions: 1.0, 2.0, 3.0, 4.0, 4.1, 4.2, 4.3, 4.4, 5.0 and 6.0. We are unable to answer any technical support questions re...
• When I start GuideSIGN in AutoCAD® all I get is a Welcome screen, and after that I cannot locate your toolbar or menu.
  Please start AutoCAD®. Then type CUI in the command line so that Customize User Interface dialog box is displayed. In the top left section, expand Partial Customi...
• How can I become more familiar with GuideSIGN?
  GuideSIGN ships with interactive step-by-step tutorials and example files. Play the various tutorials to see what GuideSIGN can do. Click Tutorials on the GuideSI...
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• How can I move SIGMA to another computer?
  NOTE: For any product version that is released after February 15th, 2019 please follow instructions on the following page: https://helpdesk.transoftsolutions.com/...
• How can I go from a standalone to a network installation?
  Please contact our Sales department via phone at 604.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your network ...
• When I start SIGMA in AutoCAD® 2010, 2011 or 2012, all I get is a Welcome screen, and after that I cannot locate your toolbar or menu.
  Please start AutoCAD® and type CUI on the command line so that Customize User Interface dialog box is displayed. In the top left section, expand Partial Customiza...
• I have installed MicroStation® V8i on a machine where I have already had SIGMA. Now when I load SIGMA, the toolbar comes up blank.
  If MicroStation ®V8i is installed after installing SIGMA, the toolbar will come up blank (i.e. no icons). Problem can be remedied by copying SIGMA.dll, which can ...
• How do I load SIGMA 1.0 in MicroStation® using function keys?
  Please use the following instructions: Open MicroStation® Go to Workspace -> Function Keys On the right hand side you will have drop down list. Please select on...
• How can I become more familiar with SIGMA?
  When using SIGMA tools you will always have option of clicking on Help button which will display detailed information on the available options for the selected tool.
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• Which AviPLAN version is the equivalent of my AeroTURN/PathPlanner version?
  AeroTURN >> AviPLAN Turn AeroTURN 3D >> AviPLAN Turn Pro AeroTURN Pro >> AviPLAN Airside AeroTURN Pro 3D >> AviPLAN Airside Pro PathPlanner Turn >> AviPLAN Turn ...
• What will happen to AeroTURN/PathPlanner when I upgrade to AviPLAN?
  For license holders upgrading from AeroTURN/PathPlanner to AviPLAN, the AviPLAN authorization process will involve converting the existing AeroTURN/PathPlanner li...
• Can I open AeroTURN/PathPlanner simulations with AviPLAN?
  Yes. The first time you open a drawing with AviPLAN, it will be scanned to determine whether it contains any AeroTURN/PathPlanner data. If data is found, you will...
• How can I move AviPLAN to another computer?
  To move AviPLAN from one standalone computer to another, please use the Move Program procedure which is outlined in AviPLAN user's guide.
• I need a specific aircraft/vehicle that I cannot find in AviPLAN. Is there a way to add it to my library?
  Please check the Software Update page to see if a library update is available for your AviPLAN version. Library updates for AviPLAN are released on a monthly bas...
• How can I become more familiar with AviPLAN?
  AviPLAN is delivered with a number of interactive step-by-step tutorials. To play the various tutorials and see what the software can do, click Tutorials on the A...
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• How can I move ParkCAD to another computer?
  NOTE: For any product version that is released after February 15th, 2019 please follow instructions on the following page: https://helpdesk.transoftsolutions.com...
• Can I go from a standalone to a network installation of ParkCAD?
  Please contact our Sales department via phone at 1.604.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your networ...
• How can I become familiar with ParkCAD?
  ParkCAD ships with interactive step-by-step tutorials and example files. Play the various tutorials to see what ParkCAD can do. Click Tutorials on the ParkCAD men...
• Why won't ParkCAD accept my boundary?
  The first step is to ensure that the lines making up your boundary are on the two layers indicated in Properties for the Physical and Access layers. By default, t...
• Can ParkCAD help me meet accessible parking requirements?
  Yes - in terms of parking stall sizes, you can either: a. Create a new parking standard within ParkCAD that includes all of the different layouts needed, or b. Ed...
• How can I create custom parking bay/stall in ParkCAD?
  In the Design Parameters tool click the User Defined Stalls category. Click New. Specify the Name of the user defined stall type. Specify the Width of the user d...
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