Frequently Asked Questions (FAQ)

How do I install a User Subscription License?
If you are installing a single User Subscription license (one user). Start the product setup, choose Set up a workstation and enter the CD Key and license number ...
How do I assign users to my license?
When you get a new User Subscription License, you will have to assign your end-users to access the license. Assign a user that already is in my.transoftsolution...
Can my users work offline? (eg. during a flight)
Yes, once the user has successfully logged in to the software, the session will be held for 30 days even if there is no access to the Internet. No Check-in/Check...
Can I use Azure Active Directory Logins for my users?
Yes, however users will still need to be assigned as Subscribed Users for a license. Under Admin -> Settings toggle the setting to enable Azure AD SSO Invite the...
When I upgrade from a Site License to a User Subscription License, how will that work?
If you have an existing Site License and you choose to upgrade to a User Subscription license, you will be issued a new license of the software. Once your order h...
When and how often do users have to login to use the software?
When the user first runs a product on a User Subscription License they will be prompted to login using their my.transoftSolutions.com account credentials. The sof...

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How do I assign someone else as an administrator in my.transoftsolutions.com?
When your company is added to my.transoftsolutions.com, the default administrator account will be assigned to the individual we have in our records who is either ...
Where can I download product updates?
Transoft product enhancements are periodically released to provide access to new features, enhancements, fixes and security updates. For many products, you can fi...

KSS LM Network setup
Please see the following link for our full guide to the KSS licences setup and activation KSS LM Network setup
Online Activation
Issue Trying to activate your licenses while you have access to the internet Solution Download and install the latest network license manager software...
Offline Activation
Issue You wish to activate your licenses while you do not have access to the internet. Solution 1. Install the license manager software either by installing a...
Licence Transfer
Issue You have a license that is currently activated on one computer and you wish to deactivate it to transfer to another machine running the same software.. Solu...
Single-user (Standalone) and Multi-user (Network) Licences
Issue You wish to understand the difference between single-user and multi-user licences. Solution Keysoft Solutions offer a single-user (standalone) or multi-user...
Unable to Contact Local Safenet Sentinel Admin Control Center
Issue Sentinel LDK License Manager Service did not start automatically on Startup Solution 1. Press the Windows Key on your keyboard and “R” at the same time to l...

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Do you have any video guides?
At the moment, our instructional video library is limited, but check back here for updates! User Subscription Licensing My Transoft Portal - Login, Download and ...
I have an old version of the software, can I get an Authorization Key if I need to re-install?
If you have a valid MAP (Maintenance Assurance Program) Subscription, Transoft Solutions will issue you a new authorization key free of charge. If the product you...
Compatibility and System Requirements
Which CAD Platform and OS is compatible with my software? Please find the compatibility list and full features at the following links: Current products Auto...
What is the difference between the CD Key, Installation Code, and Authorization Key?
The CD Key is alphanumeric key that came with your software package. This key is required, along with your licence number, to install the software. The Installati...
I have a new computer and reinstalled my software. Can I get a new authorization key?
NOTE: For any product version that is released after February 15th, 2019 please follow instructions on the following page: https://helpdesk.transoftsolutions.com/...
During the installation process, I get the error message that the product registration failed. How do I fix that?
Please browse to the License Server folder. If you have selected a default installation path then: If you have a 32-bit OS, please browse to: C:\Program Files\Tra...

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KeyOSC 5 - Configure OS Data Hub
Issue: New to version 5.0 of KeyOSC is a OS Data hub mode, to allow access to online mapping directly from OS. How do you set up KeyOSC to do this? Solution: Her...
Product Matrix
Key Software Traffic Framework Product Compatibility Matrix
How to Recreate an AutoCAD Drawing
Issue The drawing has become corrupt and keeps crashing, even after running the AutoCAD PURGE and AUDIT commands. Solution In this instance, it may be simpler to ...
What are Object Enablers and do I need them?
Issue Opening Key Software drawings in Vanilla AutoCAD Solution The functionality that software provides is becoming increasingly sophisticated and rule-bas...
Recommended Hardware Specification
Issue You wish to know the recommended hardware specification to run your Keysoft Solutions software. Solution Hardware requirements depend on the scale, complex...
Keysoft Solutions Software and Bentley ProjectWise
Issue You wish to know whether Keysoft Landscape software applications run with ProjectWise. Solution KeySCAPE and KeyTREE Both applications run inside of full Au...

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Can I use a new AirTOP V2.4 license with my legacy version?
No, legacy AirTOP versions (2.3 or earlier) do not support the new V2.4 license type. However, from AirTOP release version V2.4.0B19 onwards, the License Manager ...
How do I update my AirTOP license file?
From AirTOP release version V2.4.0B1 onwards, the GUI allows the user to update its license in asimplified mode, making use of a wizard walking it through the dif...
How do I update my legacy AirTOP license ?
If you are running an older version of AirTOP (version 2.3 or earlier), you will need to use CodeMeter to generate your context file for update. NOTE: you must cr...

When I start AutoTURN in Bentley product CONNECT version (MicroStation, OpenRoads Designer, etc.), all I see is a Welcome screen and after that I cannot locate the AutoTURN toolbar or ribbon.
If the AutoTURN toolbar or ribbon tab is not visible and you are sure the AutoTURN application is loaded, you can restore it by following these steps: 1. Please s...
I am currently using an older AutoTURN version. What versions do you still have technical support for?
Transoft Solutions has retired the following versions: AutoTURN 9.0 and 9.1 AutoTURN 8.0, 8.1 and 8.2 AutoTURN 7.0 AutoTURN 6.0 and 6.1 AutoTURN 5.0 and 5.1 AutoT...
When I start AutoTURN, I get the following alert: "An error occurred when synchronizing the network database." (applicable to AutoTURN 10.0 and newer)
A database synchronization failed error message indicates that the workstation is not able to communicate with the server database.Still, users can continue and w...
When I start AutoTURN in AutoCAD, all I see is a Welcome screen and after that I cannot locate the AutoTURN toolbar, menu or ribbon.
If the AutoTURN toolbar, menu or ribbon tab is not visible and you are sure the AutoTURN application is loaded, you can restore it as below: In the AutoCAD comma...
I need a design vehicle using a specific configuration that I cannot find in AutoTURN. Where can I find other vehicles to use with my software?
We now have Manufacturer Based Vehicle libraries available through transoftsolutions.com and our Sales team. You may follow the link below to see the vehicles we ...
How can I become more familiar with AutoTURN?
AutoTURN ships with interactive step-by-step tutorials. To play the various tutorials and see what the software can do, click Tutorials on the AutoTURN menu or to...

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How can I move TORUS to another computer?
NOTE: For any product version that is released after February 15th, 2019 please follow instructions on the following page: https://helpdesk.transoftsolutions.com/...
How can I go from a standalone to a network installation of TORUS?
Please contact our Sales department via phone at 604.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your network ...
When I start TORUS in AutoCAD®, all I see is a Welcome screen and after that I cannot locate the TORUS toolbar or menu.
Please start AutoCAD®, type CUI on the command line so that Customize User Interface dialog box is displayed. In the top left section, expand Partial Customizatio...
I have installed MicroStation® V8i on a machine where I have already had TORUS. Now when I load TORUS, the toolbar comes up blank.
If MicroStation® V8i is installed after installing TORUS, the toolbar will come up blank (i.e. no icons). This issue can be remedied by copying the TORUS.dll, whi...
How do I load TORUS in MicroStation® using the function keys?
Please use the following instructions: Open MicroStation® Go to Workspace -> Function Keys On the right hand side you will have drop down list. Please select on...
How can I become more familiar with TORUS?
TORUS ships with interactive step-by-step tutorials. Play the various tutorials to see what TORUS can do. Click Tutorials on the TORUS menu or toolbar. You can al...

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How can I move NEXUS to another computer?
NOTE: For any product version that is released after February 15th, 2019 please follow instructions on the following page: https://helpdesk.transoftsolutions.com/...
How can I go from a standalone to a network installation?
Please contact our Sales department via phone at 604.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your network ...
When I start NEXUS in AutoCAD®, all I see is a Welcome screen and after that I cannot locate the NEXUS toolbar or menu.
Please start AutoCAD®, type CUI on the command line so that Customize User Interface dialog box is displayed. In the top left section, expand Partial Customizatio...
I have installed MicroStation® V8i on a machine where I have already had NEXUS. Now when I load NEXUS, the toolbar comes up blank.
If MicroStation® V8i is installed after installing NEXUS, the toolbar will come up blank (i.e. no icons). This issue can be remedied by copying the NEXUS.dll, whi...
How do I load NEXUS in MicroStation® using the function keys?
Please use the following instructions: Open MicroStation® Go to Workspace -> Function Keys On the right hand side you will have drop down list. Please select on...
How can I become more familiar with NEXUS?
NEXUS ships with interactive step-by-step tutorials. Play the various tutorials to see what NEXUS can do. Click Tutorials on the NEXUS menu or toolbar. You can al...

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Is InVision a standalone product?
InVision is a complementary product for AutoTURN 6.0 (or higher) products and does not create or alter original designs. InVision creates .avi videos from drawing...
What kind of files do I need to work with InVision?
You will need to work with DWG or DGN files that contain AutoTURN 6.0 (or higher) vehicle simulations.
How can I become more familiar with InVision?
InVision Help on the Web has online tutorials that will help you get started quickly. Click Help on the InVision toolbar to access the Getting Started and Tutoria...
Can InVision be used on a workstation that does not have AutoTURN installed?
Yes. InVision can be installed and used on a workstation that does not have AutoTURN. InVision is used in AutoCAD® or MicroStation® and only needs to use drawing...

When I start GuideSIGN in Bentley product CONNECT version (MicroStation, OpenRoads Designer, etc.), all I see is a Welcome screen and after that I cannot locate the GuideSIGN toolbar or ribbon.
If the GuideSIGN toolbar or ribbon tab is not visible and you are sure the GuideSIGN application is loaded, you can restore it by following these steps: 1. Please...
How can I move GuideSIGN to another computer?
NOTE: For any product version that is released after February 15th, 2019 please follow instructions on the following page: https://helpdesk.transoftsolutions.com/...
How can I go from a standalone to a network installation?
Please contact our Sales department via phone at 604.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your network ...
I am currently using an older GuideSIGN version. What versions do you still have technical support for?
Transoft Solutions has retired GuideSIGN versions: 1.0, 2.0, 3.0, 4.0, 4.1, 4.2, 4.3, 4.4, 5.0 and 6.0. We are unable to answer any technical support questions re...
When I start GuideSIGN in AutoCAD® all I get is a Welcome screen, and after that I cannot locate your toolbar or menu.
Please start AutoCAD®. Then type CUI in the command line so that Customize User Interface dialog box is displayed. In the top left section, expand Partial Customi...
How can I become more familiar with GuideSIGN?
GuideSIGN ships with interactive step-by-step tutorials and example files. Play the various tutorials to see what GuideSIGN can do. Click Tutorials on the GuideSI...

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How can I move SIGMA to another computer?
NOTE: For any product version that is released after February 15th, 2019 please follow instructions on the following page: https://helpdesk.transoftsolutions.com/...
How can I go from a standalone to a network installation?
Please contact our Sales department via phone at 604.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your network ...
When I start SIGMA in AutoCAD® 2010, 2011 or 2012, all I get is a Welcome screen, and after that I cannot locate your toolbar or menu.
Please start AutoCAD® and type CUI on the command line so that Customize User Interface dialog box is displayed. In the top left section, expand Partial Customiza...
I have installed MicroStation® V8i on a machine where I have already had SIGMA. Now when I load SIGMA, the toolbar comes up blank.
If MicroStation ®V8i is installed after installing SIGMA, the toolbar will come up blank (i.e. no icons). Problem can be remedied by copying SIGMA.dll, which can ...
How do I load SIGMA 1.0 in MicroStation® using function keys?
Please use the following instructions: Open MicroStation® Go to Workspace -> Function Keys On the right hand side you will have drop down list. Please select on...
How can I become more familiar with SIGMA?
When using SIGMA tools you will always have option of clicking on Help button which will display detailed information on the available options for the selected tool.

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Which AviPLAN version is the equivalent of my AeroTURN/PathPlanner version?
AeroTURN >> AviPLAN Turn AeroTURN 3D >> AviPLAN Turn Pro AeroTURN Pro >> AviPLAN Airside AeroTURN Pro 3D >> AviPLAN Airside Pro PathPlanner Turn >> AviPLAN Turn ...
What will happen to AeroTURN/PathPlanner when I upgrade to AviPLAN?
For license holders upgrading from AeroTURN/PathPlanner to AviPLAN, the AviPLAN authorization process will involve converting the existing AeroTURN/PathPlanner li...
Can I open AeroTURN/PathPlanner simulations with AviPLAN?
Yes. The first time you open a drawing with AviPLAN, it will be scanned to determine whether it contains any AeroTURN/PathPlanner data. If data is found, you will...
How can I move AviPLAN to another computer?
To move AviPLAN from one standalone computer to another, please use the Move Program procedure which is outlined in AviPLAN user's guide.
I need a specific aircraft/vehicle that I cannot find in AviPLAN. Is there a way to add it to my library?
Please check the Software Update page to see if a library update is available for your AviPLAN version. Library updates for AviPLAN are released on a monthly bas...
How can I become more familiar with AviPLAN?
AviPLAN is delivered with a number of interactive step-by-step tutorials. To play the various tutorials and see what the software can do, click Tutorials on the A...

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How can I move ParkCAD to another computer?
NOTE: For any product version that is released after February 15th, 2019 please follow instructions on the following page: https://helpdesk.transoftsolutions.com...
Can I go from a standalone to a network installation of ParkCAD?
Please contact our Sales department via phone at 1.604.244.8387 or email sales@transoftsolutions.com and they will assess your requirements and ensure your networ...
How can I become familiar with ParkCAD?
ParkCAD ships with interactive step-by-step tutorials and example files. Play the various tutorials to see what ParkCAD can do. Click Tutorials on the ParkCAD men...
Why won't ParkCAD accept my boundary?
The first step is to ensure that the lines making up your boundary are on the two layers indicated in Properties for the Physical and Access layers. By default, t...
Can ParkCAD help me meet accessible parking requirements?
Yes - in terms of parking stall sizes, you can either: a. Create a new parking standard within ParkCAD that includes all of the different layouts needed, or b. Ed...
How can I create custom parking bay/stall in ParkCAD?
In the Design Parameters tool click the User Defined Stalls category. Click New. Specify the Name of the user defined stall type. Specify the Width of the user d...

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How to add a vertical illuminance grid
Issue The simplest way, ensuring accurate results Solution The following steps are taken from the tutorial that can be found in the on-line help. The illustration...
Adding contours to a calculation grid
Issue I have calculation points but I want to see contours Solution The basic methodology for defining a grid of points and obtaining calculations involves two se...
Setting calculations to automatically refresh when a luminaire design is edited
Issue How do I ensure the calculations are always up-to-date when changes are made to my luminaires? Solution Normally, when you wish the calculation to be carri...
Creating a 3D shape, for example of a building, so that the shadow cast is included in the calculations
Issue What is the best 3D object type to use in AutoCAD for shadow casting? Solution AutoLUX currently recognizes two types of AutoCAD geometry as obstructions – ...

Publishing the Revit Shared Coordinate to an AutoCAD drawing
Issue You have created a planting drawing in KeySCAPE, for AutoCAD, or KeySCAPE LT and wish to export this to KeySCAPE RT. To ensure the imported planting overla...
How to upgrade your *.mdb datbases to the new *.keydb database format
Issue You have installed KeySCAPE/KeyTREE 12.2 or KeySCAPE LT / KeyTREE LT 12.2 and wish to know how to convert your exisitng *.mdb database(s) to the *.keydb dat...
How to reset prompts after selecting "Remember this setting"
Issue When using KeySCAPE and KeyTREE there are many instances where you are presented with a choice. This includes the option to set "Remember this setting", whe...
Setting Schedule and Specification Prefixes and Suffixes
Issue You wish to modify the prefix or suffix associated with information that you are displaying in the specification label or schedule. Solution Each specificat...
Explanation of KeySCAPE Visual Analysis and its Purpose
Issue You wish to know when you should use the Visual Analysis (Single / Multiple View Point) and how to interpret the results. Solution Two options are available...
Specimen Linkline Not Running Through Centre of Trees
Issue If you're using a custom tree block for Specimens, you find that the linkline draws away from the trees, looking something similar to this: Solution 1 If...

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How to find an object using a specification in KeySCAPE or KeyTREE
Issue A specification appears in the schedule and you wish to locate the object(s) using this in the drawing.. Solution You can locate and zoom to objects that ar...
Can I run my Keysoft Software on a Apple Mac or MacBook?
Issue You would like to run your KeySCAPE, KeySCAPE LT, KeyTREE or KeyTREE LT software on an Apple macOS based computer or laptop. Solution KeySCAPE and KeyTREE r...
RPA for Veteran Trees
Issue Section 4.6 of BS 5837:2012 provides a methodolgy for calculating the Root Protesction Area (RPA) for trees and KeyTREE uses this to calculate the RPA that ...
KeyTREE Data Formats
Issue You wish to know what data formats are supported as import files into KeyTREE. Solution KeyTREE can import tree survey data from the following file formats:...
Options for Collecting and Working with Tree Surveys
Issue You wish to understand the options available to you for working with KeyTREE to manage and present your tree surveys that comply with BS5837:2012. Solution ...
How to reset prompts after selecting "Remember this setting"
Issue When using KeySCAPE and KeyTREE there are many instances where you are presented with a choice. This includes the option to set "Remember this setting", whe...

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Publishing the Revit Shared Coordinate to an AutoCAD drawing
Issue You have created a planting drawing in KeySCAPE, for AutoCAD, or KeySCAPE LT and wish to export this to KeySCAPE RT. To ensure the imported planting overla...
Defining and setting different Annotation Styles for KeySCAPE objects in the model
Issue You have several objects in the model already or wish new object to dispa different content displayed for selected KeySCAPE objects compared to others. So...
Setting KeySCAPE RT to use the US database with your preferred density settings
Issue You would like to use the US database and define appropriate density settings. Solution 1. Open Revit and go to KeySCAPE>Project Setup3. Next to Softworks ...
Sharing your Softworks Database
Issue You would like to share your plant database with others using KeySCAPE RT or ensure that it is backed up on a network drive. Solution 1. Open Windows Explor...

I wish to aggregate and report on a series of search areas as one, how do I do this?
Issue I wish to perform a search of accidents at different locations, for example at the entry points (junctions) to a housing estate, but I want to determine if ...
I wish to perform a search on a sub-set of my records – how do I achieve that?
Views: 16 Issue Some complex queries are easier to achieve, to filter your collision records effectively, by performing a simpler query on a sub-set of the rec...
I wish to use a custom symbol to plot my collision records
Issue: Sometimes you have a need to plot the location of accidents using a different symbol than one of the ones supplied in KeyACCIDENT, perhaps to indicate diff...
I have a long road to plot symbols, some are too small, some overlap – how can I ensure all are clear?
Issue Often you will want to plot accidents along a route as route based remedial measures can be very effective. Once you have identified a length of road to be ...
How to apply an SQL ‘UPDATE’ statement to change collision data across a range of records
Issue The simplest way, requiring minimal input, to change a value in a specific field, en-masse, is to use a Structured Query Language (SQL) statement to apply t...
Moving KeyACCIDENT SQL Database
Issue To move the KeyACCIDENT Database, please follow the steps below Solution The following method is best used if you have an Audit history that you want to ret...

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Copying properties and data from one street light to another
Issue You have a street light with certain properties and you want other symbols in your drawing to be the same. It is time consuming to set these individually us...
How to create a lighting column with multiple brackets and luminaires
Issue I want to create a column that includes two different luminaires, mounted at different heights Solution In the LIGHTSMANAGER command dialog, it is possible ...
How to Create a good pre-set symbol for use on a drawing
Issue In the Lights Manager dialog, there are a number of symbols when I first start KeyLIGHTS, but I’d like to create my own. Solution The LIGHTSMANAGER command ...
How to change the status of proposed to column to existing once installed
Issue The simplest way, requiring minimal input Solution The easiest way to achieve this is simply to change the status of the newly installed columns from propos...

Hatching - what is the centre imaginary line
Issue Whenever I am drawing hatching I get a question about automatically creating a centre line. I always say yes to it, but wonder what is it all about? Solutio...
Why is there an Attach to Surface button?
Issue: In the ribbon menu "Keysoft BIM 3D" there are items to attach and detach from the surface. But markings and other 3D items are automatically draped onto th...
Symbols, blocks and real text inserted too large
Issue When inserting an arrow, bike symbol or other block, it comes in much too big. This can also happen when in KeySIGN with the Real text letter blocks. Sol...
Saving KEYOPTIONS settings
ISSUE: When using the KEYOPTIONS command there are a number of defaults and both set or save buttons available. I never know which is best for me to use. EXPLANAT...

Version 5.0 of KeyOSC, OS Data hub mode, to allow access to online mapping directly from OS. How do you set up KeyOSC to do this?
Here are the steps to config KeyOSC 5.0 (and newer) for the OS data hub server. Public Sector users, and large organisations, may find that an account has already...
What formats of OS data are supported by KeyOSC
I am setting up a connection to the mapping but I need to know what formats/databases are supported KeyOSC is designed to load OS MasterMap into AutoCAD. Mapping ...
KeyOSC Classic mode - Configure for WFS a server
Issue: I want to use the Classic Mode of KeyOSC (like 4.2) and still configure the WSF server to point to the OS Data hub. Solution: Here are the steps to config ...
Changing Visual Styles for your mapping in version 4
I like the classic KeyOSC style for maps but sometimes a different visual style suits us better A new feature of KeyOSC version 4, released in the middle of Novem...
Loading Aerial Photography as an Overlay in my Drawing Using KeyOSC
I wish to add imagery to my drawing as a backdrop to my design in AutoCAD With an Autodesk subscription, you have access to load Bing maps into AutoCAD. This prov...
Using OS Terrain 5 data to create a digital terrain model
Using OS Terrain 5 data to create a digital terrain model Increasingly, with the availability of 3D design functionality, and tools to determine clashes between p...

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When using Eurocode 1 for my wind method I get a warning triangle on the status bar of KeyPOST
When you see the warning triangle, and the wind method chosen is shown in blue text as a link on which you can click (like a web page), this is not indicative o...
How do the new Passive Safety Options work
KeyPOST includes functionality to ensure you design passive safety structures (updated in version 4). This adds extra choices for designers who may not be familia...
How to create a new design proposal
The simplest way, requiring minimal input If you have a design proposal open, make sure any changes to this are saved. You may wish to close the proposal by sele...
I need to produce an asymmetric design but KeyPOST only suggest symmetrical ones
KeyPOST always produces symmetrical, balanced suggestions but sometimes you will need to move post positions for good engineering reasons Many users will be able ...
Understanding wind loadings and the Standards – when do I select Eurocode 1 and when do I select 12899?
I have a choice of Standards to use for my wind loading, which is most suitable? There are three ways in total provided for you to define a wind load in KeyPOST...
Creating a new Environs
How do I create a new Environs to allow for more refined wind loads for a specific location? Wind loading is inextricably linked to location. Knowing factors s...

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Boundary Signs - how to design them
Issue Boundary sign designs always present some additional challenges, because you have a lot of freedom to step away from normal rules. Colours, sizes, shapes an...
Symbols, blocks and real text inserted too large
Issue When inserting an arrow, bike symbol or other block, it comes in much too big. This can also happen when in KeySIGN with the Real text letter blocks. Solut...
Sign Design - text inside a specific sized border
ISSUE: Usually when doing sign design the border is created at the end and it size depends upon the contents. However sometimes we have a particular sized sign we...
DestinationBlock - when do you use a 2nd route number
Issue When I am creating a list of 2 or 3 destinations and 2 or 3 route numbers, then the button that lets me enter a 2nd route number doesn't put this next to th...
Auto LaneSign - it never seems to produce the right number of lanes
Issue Do you often find that when you use Auto LaneSign the arrows, lane dashes and other items end up in different positions to what you envisaged? Solution The ...

Saving KEYOPTIONS settings
ISSUE: When using the KEYOPTIONS command there are a number of defaults and both set or save buttons available. I never know which is best for me to use. EXPLANAT...
Advanced Phase Labels in KeySIGNALS
ISSUE: A new function has been added into 8.4.5 of KeySIGNALS called Advanced Phase Label. What is the difference between advanced phase labels and traditional ph...
Why is there an Attach to Surface button?
Issue: In the ribbon menu "Keysoft BIM 3D" there are items to attach and detach from the surface. But markings and other 3D items are automatically draped onto th...

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