How the Team Subscription License (TSL) Auto Renewal Logic Works

1. Standard Behavior

• A TSL license session normally expires 24 hours after activation.
• No renewal happens unless specific conditions are met.

2. Auto‑Renew Conditions (Keep‑Alive Logic)

A keep‑alive signal is only initiated when:

• The user is within the last hour of their current TSL session AND
• They click on one of our product tools (i.e., they use our product)

If this happens, the system enters a “renewal‑eligible” state.

Auto‑renew will occur if:

• The user keeps their CAD session open into the last 15 minutes before the original license expiry AND
• They triggered at least one keep‑alive signal within the last hour

Result: The TSL session is extended for another 24 hours.

3. When Auto‑Renew Does Not Happen

Case A — User stops using CAD session too early

• User triggered a keep‑alive within the last hour
• BUT they close CAD session 15+ minutes before the original TSL session expiry

No auto‑renew.
The license expires at the original 24‑hour mark.

Case B — User keeps CAD session open but doesn’t use our product tools

• CAD session is open
• BUT the user does not click any of our product tools in the last hour
• Therefore no keep‑alive signal is sent

No auto‑renew.
The license expires normally.

Case C — User does not have CAD session open within the last hour

• CAD session is closed 1+ hour before the original TSL session expiry
• Therefore no keep‑alive signal is sent

No auto‑renew.
The license expires normally.