For subscription licenses (USL/TSL) if the software cannot contact the My Transoft Portal it will automatically try to detect proxy settings from the system, and if that doesn’t work, it will prompt the end user to manually configure the proxy settings.
In some cases, it is possible that user does not have proxy server at all, and that firewall is blocking the traffic to cloud1.transoftsolutions.com:443 and cloud5.transoftsolutions.com:443.
Or if user was having a problem with initial login, they should also check if their internet connection is on.
Apart from seeing “The Transoft Solutions License Server could not be contacted. Would you like to review your proxy settings?” and “Configure Proxy Server” pop up messages, user might also see “COMMS ERROR: 0” pop up.
In order to fix this problem, if user does have a proxy server, they should ask their IT to provide them with proxy server name and port number and should enter that info when prompted with Configure Proxy Server dialog box. Or, they can browse to (please replace PRODUCT NAME with the actual product folder name):
C:\Program Files\Transoft Solutions\PRODUCT_NAME
Run TransoftProxyConfig.exe and will then be able to set and save Proxy Server values.
One more thing to consider if the above did not solve the problem is that you can also try the following. On a workstation, please go to Start -> Run and type in:
regedit
When Registry Editor is open, please browse to:
HKEY_CURRENT_USER\Software\Transoft Solutions\Proxy
Right click on Proxy and select Delete. Close the Registry Editor after that. Next start your subscription licenses (USL/TSL) and check if you are now prompted to login and use the product.