To confirm 100% migration is achieved, please do the following:
1. Before migration
In your current KeyACCIDENT version 7, go to Accident Data > Accident Totals
Make a copy of the Accident Totals (Accident, vehicle, and casualty records)
2. After migration
In KeyACCIDENT 2025, go to Collision Data > Collision Totals
The totals here should match your version 7 database: Collision Totals (Collision, vehicle, and casualty records)
If the totals match, you have successfully migrated 100% of your records
If the totals do not match, make a copy and follow guidance in the next section
Missing records or batches
Although tested with millions of records (that’s not an exaggeration), in rare cases records may fail to migrate. This will happen in one of two ways:
- Individual records are isolated (Create New option only)
- Batches of 200 are isolated – the difference between before and after is a multiple of 200 (In-Place option only)
If you have some records missing from the totals after migration:
Send the zipped records and the error log:
- The zip of missed records or broken batches is encrypted and can be found at:
%APPDATA%\Transoft Solutions\KeyACCIDENT\Migration\Failed Migrations
or C:\Users\ [username] \AppData\Roaming\Transoft Solutions\KeyACCIDENT\Migration\Failed Migrations
- The v2025 error log
%APPDATA%\Transoft Solutions\KeyACCIDENT\25.0
or C:\Users\[username] \AppData\Roaming\Transoft Solutions\KeyACCIDENT\25.0
Send zipped records and the error log for us to resolve: supportuk@transoftsolutions.com
If you need further assistance, please contact our Technical Support team.
| Transoft Solutions online support | |
| supportuk@transoftsolutions.com | |
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|
03451 303040 |