If you are using AutoTURN or AutoTURN Pro 11.0 USL or TSL license in AutoCAD 2021-2024 and are getting the following error on startup, please use the steps provided below:
Please use the following steps:
1.
Close AutoCAD, then open File Explorer and browse to:
C:\Program Files\Transoft Solutions\AutoTURN 11\TransoftLogin
2.
Please double click on TransoftLogout.exe in order to clear your current login session, and when prompted, please click Yes:
3.
Next, in C:\Program Files\Transoft Solutions\AutoTURN 11 folder, please find the following files:
AT2021x64.arx
AutoTURNRes.dll
And rename them to be for example:
AT2021x64_default.arx
AutoTURNRes_default.dll
4.
After that, please download the new files using these download links and save them in the same AutoTURN 11 folder (mentioned above):
AT2021x64.arx https://transoft-solutions.sharefile.com/d-sc8ff878cb17e431b815607f6e96e9ef8
AutoTURNRes.dll https://transoft-solutions.sharefile.com/d-sc8c0b52e14ae450da0d48a3f478bbc12
5.
Please go to Start -> Run and type in: regedit
When Registry Editor is open, please browse to:
HKEY_LOCAL_MACHINE\SOFTWARE\Transoft Solutions\AutoTURN\11.0\CAD
6.
On the right hand side please right click and select DWORD (32-bit) Value:
7.
New registry key name should be:
ExternalLoginDialog
8.
And then double click on the new reg key and check that value is 0:
Click ok and close the Registry Editor after that.
9.
Please start AutoTURN after that after that and you will be prompted to login and will see the following dialog box:
Please login and let us know if you are able to use AutoTURN or if you encounter any problems.