If you have installed GuideSIGN using the SetupWorkstationSilent.msi on a workstation and you get the following error message when you try to uninstall it through Control Panel, it is possible that you have encountered a permissions problem:
"There is a problem with this Windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
Please follow the steps below:
- Start Command Prompt with Run as Administrator
- Navigate to the GuideSIGN Workstation folder (where the SetupWorkstationSilent.msi installer resides)
- Type: msiexec /x SetupWorkstationSilent.msi