I am getting an error message when I try to uninstall your product. How can I remove it?

If you have installed AutoTURN using the SetupWorkstationSilent.msi on a workstation and you get the following error message when you try to uninstall it through Control Panel, it is possible that you have encountered a permissions problem:
"There is a problem with this Windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

Please follow the steps below:

  1. Start Command Prompt with Run as Administrator.
  2. Navigate to the AutoTURN Workstation folder (where the SetupWorkstationSilent.msi installer resides).
  3. Type: msiexec /x SetupWorkstationSilent.msi



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