My Maintenance Assurance Program (MAP) is about to expire. How can I renew my MAP?

The Renew MAP function allows you to renew your maintenance contract online.

Standalone Installations

 

For Standalone licenses, the Renew MAP option is located in Program Settings> Licensing category.

  1. Start the software, and then click Program Settings on the toolbar.
  2. Select the Permissions category.
  3. In the Password box, type the administrator password (by default, the administrator password is admin), and then click Submit.
  4. Select the Licensing category. The following dialog box displays:


  5. Click Renew MAP.
  • If you have selected the Automatically check for and apply license updates check box, and if your MAP has been paid for, AutoTURN will renew your MAP.
  • If you have not selected the Automatically check for and apply license updates check box, and/or if your MAP has not been paid for, follow the instructions on the web page to which you will be directed.

Network Installations

For Network licenses, the Renew MAP option is located in License Server Admin Tool on the license server.

  1. Browse to your server folder in "Transoft Solutions\License Server" then run "LicenseServerAdminTool.exe".
  2. Confirm Host and Port (default is 27099), then click OK.
  3. Select the appropriate Product in the selection box, then click Select.


  4. Click Renew MAP.
  • You will be directed to a web page. Follow the instructions on the web page.

  • If you are behind a firewall, you will need to configure it to allow the License Server Administration Tool to have access to the internet.

 

NOTES:

If for any reason you are having a problem using Renew MAP option, please be advised that we can generate an Authorization Key to renew your Maintenance Contract.

In order to do that, we require that you send us a screen capture image (similar to the above) of the installed Product, Version and current Installation Code.

 

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